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Customer Service Professional

downey, CA, United States

Job Description Job Description RemX is seeking a team of Customer Service Professionals in the Downey, CA area!

This is a hybrid position working 3 days onsite and 2 days remote.

This role is to build customer loyalty and confidence by receiving and responding to customer inquiries via all channels.

Responsibilities:

Work directly with the customer and sales professionals as a main source for products, service and problem resolution

Respond to incoming calls, e-mails and other requests from customers and internal business partners

Communicate with customer to understand needs and concerns

Seek assistance from team members when necessary

Recommends solutions for customer independently as well as with field rep or manager

Complete basic item look-up/sourcing and order placement independently or with assistance from Field Sourcing team

Order entry and follow up on those orders

Manage and track all back orders and open orders

Request credits and enters returns in a timely manner

Maintain deliver status and order source tracking to ensure successful and on-time delivery

Qualifications:

Good customer service skills (friendly, courteous and helpful)

Excellent communications skills, written and verbal

CS experience, both phone and email

Attention to detail

MS Office, Word, Excel and Outlook-intermediate skill level

Oracle and Salesforce - a plus

Strong time management skills

Ability to recognize and resolve basic issues independently or with assistance from peers

Consistently exhibits high level of motivation and sense of urgency

As a RemX Customer Service Professional We Offer You:

Competitive pay

Paid weekly (Direct Deposit or ATM Debit Card available)

Access to health benefits and retirement plan

A personal recruiter to help with job searches and assistance when at work!

FREE ONLINE skills training

Contract-to-Hire Opportunity

Find A Job That Works for You!

Each day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!

Company Description RemX is the professional staffing division of EmployBridge, America’s Leading Workforce Specialist.

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We offer a variety of staffing solutions, including:

Temporary, temp-to-hire, direct hire

Independent contract placements

Executive search

Managed staffing and outsourced workforce solutions Company Description RemX is the professional staffing division of EmployBridge, America’s Leading Workforce Specialist.\r\rWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\rWe offer a variety of staffing solutions, including:\r\rTemporary, temp-to-hire, direct hire\rIndependent contract placements\rExecutive search\rManaged staffing and outsourced workforce solutions

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