Public Area Attendant

Arlington, TX, United States

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Job Specific

Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department

Applies excellent guest relations skills when interacting with guests

Consistently maintains a positive attitude that ensures the best guest experience

Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect

Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business

Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities

Performs all duties in a timely and professional manner

Applies teamwork skills at all times

Gives recognition to repeat guests

Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows

Cleans and dusts lobby areas

Cleans and restocks all assigned restrooms

Removes trash from all assigned areas

Uses proper chemicals when cleaning as described by the department's procedures

Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department

Polishes all metal around lobby areas

Turns lost and found items into Security in accordance with hotel standards

Cleans and sanitizes assigned public and back of the house areas

Complies with all specific HOSTAR policies and procedures

Removes Room Service trays from hallways and places in appropriate location in service corridor

Assists with general cleaning of guestrooms

Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners

Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces

Transfers and stocks all supplies from Receiving as directed

Ensures that the Housekeeping storeroom is neat, organized, and secure

Turns mattresses

Cleans chandeliers

Properly uses and maintains equipment and supplies

Maintains excellent condition of grounds, floors, carpets, etc.

Cleans ashtrays and ash urns

Cleans ice machine areas

Cleans elevator foyers

Cleans elevator doors

Cleans elevator tracks

Washes doors

Vacuums guest hallways

Cleans windows

Cleans door jams and fire boxes

Cleans and mops stairwells

Cleans handrails

Sweeps and mops hallways

Replaces burned out light bulbs according to established procedures

Assists in preparation and deep cleaning of VIP rooms

Moves furniture in rooms as required

Cleans spots on walls

Cleans spots on carpets

Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts

Takes dirty linen to laundry pick up areas

Cleans offices as scheduled

Cleans Front Desk and back office area

Cleans back of the house windows as needed

Attends all department meetings as scheduled

Assists in restocking Room Attendant caddies

Fills Room Attendant bottles with chemicals according to department guidelines

Brings dirty glasses down to Housekeeping department at the end of shift

Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets

Cleans service landings

Cleans stocks, and organizes linen closets, ensuring that they are always locked

Checks all vacuums used by Room Attendants and maintains them

Completes in a timely manner all daily cleaning items for the specific public area assigned

Takes trash to the compactor at the end of the day

Performs as Restroom Attendant for special events, when required

Performs as Room Attendant, if required, on an emergency basis

Graduate Houseperson: trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper's Course Outline, Standards, and Procedures

Demonstrates ability to provide coverage in related departments as directed

Special projects and other duties as assigned

General Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Qualifications Basic English language skills

Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift

Able to work a flexible schedule, including weekends and holidays