Customer Solutions Representative

Bellevue, WA, United States

We value passion, energy, and enthusiasm to ignite transformation in our industry.

Start your career journey with ChemPoint! Be part of our team that is transforming the chemical, ingredient, and industrial finished products industry.

Primary Purpose :

The Customer Solutions Representative is responsible for ensuring customers receive their orders on-time and to specification. This role interacts with customers, suppliers, and service providers via phone and email to employ a consultative solutions approach to process numerous business transactions effectively and efficiently. ChemPoint resources are utilized to formulate and deliver solutions based on customer and supplier needs.

What You'll Do:

Screens all incoming purchase orders and customer requests for effective action item delegation and team workload management placing and processing orders

Places orders into CRM system and updates orders as requested

Follows and/or implements special instructions for various accounts

Maintains accurate and up-to-date notation on all service incidents

Takes incoming phone calls to respond to customer inquiries keeping in mind organization's principles to build customer confidence, set appropriate expectations and offer solutions

Collaborates with Sales team to address customer concerns and set proper expectations

Works closely with 3rd party logistics providers and logistics teams to effectively manage outbound orders

Maintains exceptional customer fulfillment service levels

Participates in training and constructively provides feedback in the form of peer coaching

Focuses on meeting all individual and team objectives, deadlines and responsibilities while actively promoting a team atmosphere

What You'll Need:

Education/Experience/Training: Bachelor's degree from fully accredited four-year institution or equivalent work experience

Experience in Business-to-Business (B2B) service organization or 1 year of experience in equivalent job(s) preferred

Specialized Knowledge/Skills: Knowledge and experience working with MS Office Suite

Demonstrates sound judgment and creative problem solving

Open to taking moderate risks with a competitive spirit

Demonstrates a commitment to accuracy and accountability for job performance

Receptive to constructive feedback from peers and mentors

Strong work ethic and team-oriented mind set

Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication

Ability to work independently and in teams of various sizes to complete a tactical workload

Exhibits versatility and adaptability while interacting with customers, suppliers and outsourced relationships

Where You'll Work:

This is a hybrid role. Office location: Bellevue, WA. Preference for candidates located in the greater Seattle area.

Pay and Benefits:

The salary range for this position is $44,600 - $66,800. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay. Available employee benefits include health, vision, and dental. We also provide 401k matching for retirement and paid time off.

We are ChemPoint . We are fanatical about every customer and supplier interaction and dedicated to reaching customers and delivering actionable insights to enable producer success. We're the leader in the marketing, sales, and distribution of specialty and fine chemicals. ChemPoint represents over 70 suppliers and 220 product lines in North America, Latin America, the Middle East, and Africa.

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing.

ChemPoint supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

ChemPoint is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

ChemPoint does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with ChemPoint prior to submitting any information relating to a potential candidate. All searches must be initiated by ChemPoint's Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.

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