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the now corporation
Dallas, TX, United States
What Employees Value about the Now: Sales Commissions Growth Potential Excellent Medical, Dental, Vision and life insurance plans for all full-time employees Substantial discounts on products 401k Retirement Plan after 1 year Free massages Discount massages for family members Ideal Candidate: We seek inspirational, service-oriented, optimistic, an
Job Source: the now corporationCrunch Fitness
Addison, TX, United States
The Crunch Front Desk Supervisor will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an
Job Source: Crunch FitnessAccorHotel
Dallas, TX, United States
Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memori
Job Source: AccorHotelthe now corporation
Dallas, TX, United States
What Employees Value about the Now: Sales Commissions Growth Potential Excellent Medical, Dental, Vision and life insurance plans for all full-time employees Substantial discounts on products 401k Retirement Plan after 1 year Free massages Discount massages for family members Ideal Candidate: We seek inspirational, service-oriented, optimistic, an
Job Source: the now corporationCourtyard Arlington
Arlington, TX, United States
Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3
Job Source: Courtyard ArlingtonAccorHotel
Dallas, TX, United States
Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memori
Job Source: AccorHotelThe Element Hotel Gaston
Dallas, TX, United States
Raines Co. - Your Future is Now Position Summary: The Front Desk Supervisor assists and guides the front office staff through their daily duties and responsibilities. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture r
Job Source: The Element Hotel GastonWestin Dallas Fort Worth Airport
Irving, TX, United States
Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring t
Job Source: Westin Dallas Fort Worth AirportDallas
Job Description Job Description Raines Co. - Your Future is Now
Position Summary: The Front Desk Supervisor assists and guides the front office staff through their daily duties and responsibilities.
We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Essential Functions
Ensures Outstanding customer care at all times
Maintains a friendly, professional, cheerful, and courteous demeanor at all times
Accurately answers inquiries from potential guests and accepts hotel reservations
Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service
Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation
Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Allocates rooms to expected arrivals after checking the guests preferences and special requests
Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
Handles group arrivals and market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct
Controls cash transactions at the front desk and maintains complete responsibility for personal bank
Participates in setting yield management strategies, marketing programs and rates
Ensures Front desk log (book or system) is always updated and acted upon
Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
Assists all departments in servicing the guests especially during high volume periods
Takes responsibility in the absence of the Front Office Manager/Assistant General Manager
Produces hotel front desk schedules
Participates in the budget and forecast reporting
Ensures time and attendance policies and payroll are accurately reflected
Qualifications
Front Desk Agent, customer service representative, or similar guest-facing experience with supervisory experience
Proficient in Microsoft Office or similar computer applications
Prior supervisory experience preferred
Experience with brand or property specific PMS, M3, Efficenter, Quore, PBX and other hotel related systems preferred
Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice
Must speak English fluently
Must have excellent written and oral communication skills
Mathematical skills include basic math, percentages and variances
Problem solving, reasoning, supervising and motivating
Ability to multi-task and interact with people under pressure
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
Email Alert for Front Desk Supervisor jobs in Dallas
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