Director of Operations
Dallas, TX, United States
Forward Air Director of Operations Dallas , Texas Apply Now Position: District Director of Operations
Job Description:
This position is responsible for the development and promotion of service excellence, quality, and operational efficiencies in a manner consistent with organizational requirements. This is accomplished by leading the core operational functions through the adherence of our standard operating procedures, while pursuing service solutions which maximize profitability and growth in line with the Company’s vision, culture, and values.
Core Responsibilities & Duties:
Establish metrics and conducts analysis in order to understand and manage performance levels against operational key performance indicators (KPI’s) and company expectations
Adhere to Company Policies as well as local, state and federal laws
Travel as needed to direct reporting markets
Leadership oversight of multiple locations
Champion change, innovation, safety and quality excellence
Ensure operational integrity and compliance standards are met
Compliant with our Company Code of Ethics
Seek continuous improvement and efficiency of processes and strategies
Coach, develop and motivate team members to reach business unit goals
Brand recognition; ensure locations are properly maintained and audit compliant
Manage and prioritize day-to-day operational requirements in a professional and timely manner
Responsible for working with RVP and direct reports to deliver strategic initiatives
Responsible for managing reports to ensure achievement or proactive actions are taken to meet goals
Profit and Loss (P & L) management of multiple locations
Effective communication with key leaders and departments within the organization
Other duties as assigned
Qualifications:
Flexible work schedule with ability to travel
Ability to effectively communicate, verbally and written with work groups at all levels
Ability to manage multiple direct reports (remotely)
Commitment to providing exceptional service and value to customers
Strong work ethic, high integrity
Experience with Microsoft Office, especially Excel
Track record of identifying, coaching, developing and promoting key individuals
Skills:
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Leadership skills to motivate, teach and encourage others
Interpersonal skills necessary to build effective working relationships with employees at all levels of the organization
Strong organization, prioritization, project management and consulting skill set
Strong understanding of business management, financial and leadership principles
Ability to resolve conflict, internally and externally
Strong analytical problem solving and critical thinking skills
Time Management and Organization Skills
Works effectively in situations involving ambiguity, shifting priorities, and rapid change
Demonstrates principled leadership and sound business ethics and values
Forward Air is an Equal Opportunity employer.
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About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication
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