IT Support Specialist

Portland, OR, United States

JH Kelly is looking for a new Team Member

to join our Corporate Information Technology Team!

IT Support Specialist - for our Milwaukie, OR team!

About Us:  Celebrating a century of excellence, JH Kelly, LLC is a fourth-generation family-owned construction company and a recognized industry leader. With offices in Vancouver, Longview, Seattle, Bellingham, Washington, and Milwaukie, Oregon, we specialize in commercial and heavy industrial projects. Our exceptional team, honored with national safety and quality control awards, thrives in a dynamic and family-oriented work environment. Explore our legacy, projects, and opportunities at  https://www.jhkelly.com/

Summary: JH Kelly, LLC is seeking a highly skilled and motivated IT Support Technician to join our expanding IT Group. The IT Support Technician will play a crucial role in maintaining and supporting our help desk, network and systems, and iOS mobile devices. This position requires proficiency in Meraki Networking and Active Directory, as well as 5 years or more experience in Tier I/Tier II support. The successful candidate will possess advanced troubleshooting and problem-solving skills, strong knowledge of BIOS, operating system loading, software installation, registry editing, and expertise in O365. Effective communication methods, a customer service mindset, and a thirst for learning are essential. Familiarity with construction industry software such as Vista by Viewpoint, MS Project, Procore, BIM 360, Revit, and Stratus will be considered a plus.

Key Responsibilities:

Help Desk Support and Troubleshooting:

Provide timely and effective in-person support to end-users, addressing hardware, software, and network issues.

Respond to support tickets and inquiries, diagnose problems, and resolve technical issues in a professional manner.

Utilize advanced troubleshooting skills to identify and resolve complex technical problems efficiently.

Document support activities, solutions, and troubleshooting steps for future reference.

Network and System Maintenance:

Deploy, maintain, and decommission the organization's network infrastructure including connected Jobsites.

Perform routine network maintenance tasks, such as configuring switches, routers, and firewalls.

Monitor network performance, identify potential bottlenecks, and propose improvements.

Collaborate with team members to ensure network security, data backups, and disaster recovery procedures are in place and functioning effectively.

Active Directory and Okta Administration:

Manage user accounts, groups, and security settings in Active Directory.

Administer Okta for multi-factor authentication (MFA) and user provisioning/de-provisioning.

Ensure proper access controls and permissions are in place and adhere to security policies.

Troubleshoot authentication and authorization issues and provide resolutions.

Software and Hardware Support:

Assist with BIOS and operating system loading, software installation, and registry editing.

Troubleshoot software compatibility and configuration issues, resolving them promptly.

Provide support for Microsoft Office 365 applications and related services.

Support iOS mobile devices, including MDM setup, configuration, and troubleshooting.

Communication and Documentation:

Effectively communicate technical information to non-technical users in a clear and concise manner.

Follow up with users to ensure successful resolution of support tickets and user satisfaction.

Maintain accurate documentation of systems, procedures, and configurations.

Keep up to date with industry trends, emerging technologies, and best practices.

Relationships:

Maintain and foster proactive and positive relationships within the JH Kelly team, management, operations team, and the crafts, including shop and field craft personnel, safety, CAD/BIM, accounting IT, and all project teams.

Experience / Qualifications:

Bachelor's degree in Information Technology, Computer Science, or related field (preferred).

Minimum of 5 years of experience in Tier I/Tier II support in an IT environment.

Strong knowledge and experience with Meraki Networking.

Proficiency in Active Directory and Okta administration, including MFA and user provisioning.

Advanced troubleshooting and problem-solving skills.

Strong understanding of BIOS, operating system loading, software installation, and registry editing.

Experience with Microsoft Office 365 and related services.

Excellent attention to detail, and time management, with good-to-great interpersonal skills

Ability to travel regionally for short durations

Familiarity with construction industry software and tools is a plus.

Necessary Skills:

Effective communication skills with a customer-oriented approach.

Ability to work independently and collaborate effectively within a team.

Thirst for learning and keeping up with the latest technologies and industry trends.

Personal attributes which include emotional Intelligence, empathy, and likeability

Demonstrated ability to work autonomously, self-motivated with little need for direct supervision

Why Join JH Kelly?

Opportunity to work with cutting-edge technologies and make a significant impact.

Competitive salary and benefits package.

Collaborative and inclusive company culture.

Ongoing learning and development opportunities.

Career growth potential within a rapidly expanding organization.

A commitment to innovation and excellence.

Benefits Package:

Compensation: $32-$38 per hour (DOE), FLSA non-exempt (OT eligible).

Annual Performance Bonuses.

Profit Sharing.

Comprehensive Medical/Vision/Rx – Dental/Ortho coverage (JH Kelly pays 87.5% of total premiums).

Paid Vacation (PTO model) and Holidays.

401K with a 50% company match of the first 6% employee contribution.

Life Insurance, AD & D, STD & LTD – paid 100% by JH Kelly.

Work Environment:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, and/or sit. The employee is regularly required to use hands and fingers to handle and manipulate objects, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Join us on this exciting journey! Apply now and become a part of the JH Kelly legacy.

Equal Opportunity Employer, including disabled and veterans.

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