Customer Service Representative
Aliso Viejo, CA, United States
Eastridge Workforce Solutions is seeking a Customer Service Representative for a company dedicated to developing new products for the ophthalmic market. For immediate consideration apply today.
Responsibilities:
Deal directly with customers either by telephone or electronically
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Confirm pricing structure
Maintain customer databases
Communicate and coordinate with internal departments
Other duties as assigned.
Requirements:
High school diploma; Bachelor's degree preferred.
Requires a minimum of 4-6 years of related experience or a AA with 2-4 years of experience, or a Bachelor's degree with 0-2 years of experience
Strong computer skills with experience using Excel, Word, Outlook, PowerPoint, and basic use of a fully integrated manufacturing/inventory/ finance system -interpersonal skills
Communication skills
Verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Adaptability and initiative
Knowledge of ophthalmology a plus
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Benefits : Click here to learn more about benefits available to Eastridge's temporary employees.From time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
We value diverse experiences, including prior contact with the criminal legal system, and applicants with criminal histories are encouraged to apply.Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring, the San Francisco Fair Chance Ordinance, and the Philadelphia Fair Criminal Record Screening Standards Ordinance (a copy of the notice of rights under the Philadelphia Ordinance is available by clicking on this link ).
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