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Sam's Club
Irvine, CA, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Costa Mesa, CA, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubMissionloans
Irvine, CA, United States
Mission Loans is seeking experienced mortgage professionals who thrive in a fast-paced environment without losing focus on quality of work and delivering an exceptional customer experience. As a customer service representative, you will act as a liaison for our clients and provide product/services information. The best CSRs are genuinely excited to
Job Source: MissionloansInsight Global
Aliso Viejo, CA, United States
A nutraceutical company in Orange County is looking for a customer service representative to support their Aliso Viejo location. These candidates will be taking inbound calls from customer and doctors to address any issues they may be having with the website, product ordering, or account resolution. This person will need to be comfortable over the
Job Source: Insight GlobalGraybar Electric Company, Inc.
Huntington Beach, CA, United States
Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. Hourly rate: Starting at $23.00 d
Job Source: Graybar Electric Company, Inc.Yardi Voyager
Santa Ana, CA, United States
** Customer Service Representative I** Customer Service Representative I Santa Ana, CA Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology a
Job Source: Yardi VoyagerFamily Dollar
Orange, CA, United States
Family Dollar - 3400 E CHAPMAN AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and
Job Source: Family DollarInsight Global
Aliso Viejo, CA, United States
Job Description A nutraceutical company in Orange County is looking for a customer service representative to support their Aliso Viejo location. These candidates will be taking inbound calls from customer and doctors to address any issues they may be having with the website, product ordering, or account resolution. This person will need to be comf
Job Source: Insight GlobalLaguna Niguel, CA, United States
**Customer Service Representative** Location **Laguna Niguel, CA** Job Code **C148** # of Openings **1** **Shea Properties Find Awesome.**
and follow the link to apply.
**Description**
The Customer Service Representative coordinates and facilitates customer service requests, provides back up to team members, and completes special projects as directed by management staff. .
The Customer Service Representative, as with all members of the Shea Properties Team, is expected to conduct himself/herself in a manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.
**Job Duties**
* Answers telephone calls and efficiently responds to resident inquires. Provides courteous customer service to residents, vendors, and general public.
* Completes maintenance work orders and service requests from residents and follows through to ensure completion. Contacts residents at completion of customer service requests to ensure all issues have been resolved satisfactorily.
* Coordinates requests from residents to provide specialized services such as picking up mail, watering plants and feeding pets.
* Updates and maintains a directory of local services, including schools, shopping, churches, parks, restaurants, transportation, community advents, etc. Provides information to assist residents as requested.
* Completes and tracks telephone calls to residents, including follow up calls, welcome calls and apartment work orders.
* Maintains a supply of updated brochures with Chamber of Commerce and encourages referrals.
* Creates amenities to acknowledge new babies, weddings, and any other special resident highlights as approved and directed by the Community Manager or Assistant Community Manager.
* Orders tickets to events, makes restaurant reservations, orders taxis or limousines as requested by resident.
* Accepts delivery of packages from UPS, Federal Express, etc. and delivers to apartment as requested by resident.
* Provides referral service to outside sources for maid service, car detailers, baby sitters, etc.
* Plans, organize and set up resident functions. Attends resident functions to ensure smooth implementation.
* Coordinates the preparation of resident event flyers with the marketing department for email and delivery.
* Communicate events through vehicles such as activity boards, building link/Action Build and social pages.
* Uses computer software to develop newsletters and other communications for distribution to residents and prospective residents.
* Assist with maintaining key control in accordance with company policies and procedures for all associates and vendors.
* Uses designated computer software, accurately inputs data.
* Sources, maintains and develops list of activity vendors (fitness classes, cooking classes, etc.) Measure success of activities through resident surveys.
* Develops and maintains relationship with local businesses and vendors.
* Purchase and maintain all hospitality supplies within the annual budget.
* Reviews websites on a regular basis and retains pertinent articles for resident perusal.
* Operates and understands YARDI, Yieldstar, AVID and all other property software.
* Assist with tours and leasing apartments when directed to do so by ACM or CM.
* Demonstrates the ability to handle resident complaints and direct them to the Asst. Community Manager or Community Manager when appropriate.
* Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.
**Technical/Professional Knowledge** *(Knowledge/Skills, Education, and Experience)*
* Demonstrates initiative, professionalism, personal awareness, integrity and exercises confidentiality in all areas of his/her performance.
* Effective written and oral communication.
* Time management and organization skills.
* Customer service experience required in at least one of the following industries: property management, hospitality, retail, real estate.
* Familiar with Microsoft Office products (Word/Excel/Outlook), Yardi preferred.
* High School Diploma or equivalent.
**Work Environment**
The Customer Service Representative works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours and scheduled varies based on the needs of the community. The position is required to work weekend days (Sat/Sun). However, the Customer Service Representative should be flexible with availability depending on the needs of the property. **Physical Requirements**
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work. Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V
Email Alert for Customer Service Representative jobs in Laguna Niguel, CA, United States
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