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Crescens
Hartford, CT, United States
Job Title: Help Desk Analyst Location: Hartford, CT Duration: 12 months Job Description: The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at client, the Client's Information Sharing System (CISS) and any other system managed by client. The Help Desk Analyst is expect
Job Source: CrescensCrescens
Hartford, CT, United States
Job Title: Help Desk Analyst Location: Hartford, CT Duration: 12 months Job Description: The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at client, the Client's Information Sharing System (CISS) and any other system managed by client. The Help Desk Analyst is expect
Job Source: CrescensCyberTec
Hartford, CT, United States
Requisition ID - Help Desk Analyst Requisition Name - Service Desk Personnel Quantity Requested 2 Submission Deadline 08/25/2023 Location Hybrid(55 Farmington Avenue Hartford, Connecticut 06107) Candidate Must Be Local Minimum 10 Years' experience 1 Professional Reference + must be on your W2 Description STATE OF CONNECTICUT Criminal Justice Infor
Job Source: CyberTecGovCIO
Hartford
**Overview** GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. **Responsibilities** The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. + Resolution of h
Job Source: GovCIOGovCIO
Hartford, CT, United States
Overview GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Responsibilities The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. Resolution of help de
Job Source: GovCIOHexaQuEST Global, Inc.
Middletown, CT, United States
Job Description: STATE OF CONNECTICUT DEPARTMENT OF CHILDREN AND FAMILIES STATEMENT OF WORK FOR CCWIS PROGRAM Help Desk Technician Works on-site in Middletown, CT Must pass drug screening Must pass background check (local, state police, FBI Fingerprint, and Child Protective Services) Must possess CT driver's license Must be able to drive Must be
Job Source: HexaQuEST Global, Inc.VillageMD
Rocky Hill, CT, United States
About Our Company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical ,
Job Source: VillageMDMediTelecare
Middletown, CT, United States
The company is a leading provider of behavioral health care services based in Middletown, CT. We provide world-class clinicians to patients, virtually and in-person, in long term care facilities who would not otherwise have physical access to specialized care. We are looking for energetic, hard-working individuals to help the company continue to su
Job Source: MediTelecareHartford, CT, United States
Requisition ID - Help Desk Analyst
Requisition Name - Service Desk Personnel
Quantity Requested 2
Submission Deadline 08/25/2023
Location Hybrid(55 Farmington Avenue Hartford, Connecticut 06107)
Candidate Must Be Local
Minimum 10 Years' experience
1 Professional Reference + must be on your W2
Description
STATE OF CONNECTICUT
Criminal Justice Information System (CJIS) Governing Board
2. PROJECT/SYSTEM OVERVIEW
The Connecticut Information Sharing System (CISS) provides an integrated solution for the sharing of criminal justice information (CJI) within the Connecticut criminal justice agencies, in full compliance with the current versions of both the state and federal CJIS Security Policies. Help Desk support operations is a critical element for this program; a Help Desk Analyst is necessary to execute these objectives.
3. SCOPE OF WORK
The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any other system managed by CJIS. The Help Desk Analyst is expected to leverage strong interpersonal skills and solid communication skills to rapidly become a contributor to the implementation of the CJIS support strategy. The CJIS team needs a Help Desk Analyst to ensure the following work is performed:
Specific Services Required
n Exhibit quick-response customer support and work with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.
n Provide proactive follow-up, effective problem resolution, and end-to-end ownership of the problems.
n bility to develop good rapport with technology staff to foster positive team development to ensure accurate and timely updates and resolution to customer issues.
n Must be customer centric and aggressive in promoting your customers' needs and getting them met.
n Must follow all documented help desk processes and procedures to ensure consistent, quality support to end users.
n Must answer and address all incoming service calls and emails and route accordingly.
n Keep well-documented, up-to-date case notes on all tickets daily.
n Ensure constant service ticket flow by escalating tickets that require higher-level assistance.
n Provide first level of customer support and resolve issues or escalate as needed.
n Ensure client support requests are well documented and triaged appropriately.
n Must coordinate and work closely with the Help Desk Manager to service and provide training for our internal and external clientele.
n Ensure the logging of all incidents and service requests.
n Conduct timely triage and escalation in accordance with SLA requirements.
n ddress and resolve tier 1 level incidents and requests.
n Engage with other service desk resources and escalate as needed to other technical teams.
n ccurately document interactions, incidents, and problems.
n Work with service desk and other teams to develop, enhance and clearly document technical process and procedure.
n Follow, enhance and develop procedural documentation related to user account provisioning and management.
n Develop, enhance and maintain knowledge base articles used by other IT staff.
n Participate in Production support review meetings.
Required Skills/Experience
The candidate must have the following skills or experience:
n Bachelor of Science in Information Technology or related field.
n Minimum 3 years IT support experience and knowledge of Help Desk processes and procedures.
n Minimum 3 years of experience working in IT Help Desk support environment.
n Working knowledge of System Center Service Manager or other enterprise ticketing systems alike.
n Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support.
n Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers.
n bility to effectively prioritize and execute tasks in a high-pressure environment.
n bility to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc. a must.
n Proficient with the following technologies: Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory.
* Travel
n Does this position include travel? No. Candidate should not be expected to travel to offsite meetings.
n ny and all travel that could be involved with this position will not be reimbursed by CJIS or the State of CT. Travel reimbursement is the responsibility of the respective vendor.
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Email Alert for Help Desk Analyst jobs in Hartford, CT, United States
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