Implementation Solution Consultant

San Francisco, CA, United States

Connect with Quadient

Quadient is a global leader in customer communication solutions. With over 100 years' of experience and still going strong, we aim to be the driving force behind the world's most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career - and help our future-focused team lead the way.

The Implementation Solution Consultant is a Services role within the Customer Success (CS) function at Quadient, providing the foundation for new clients transferred from Sales into CS, to go through their implementation journey and be trained on how to integrate, configure, adopt, use and launch the AR platform.

Position Title: Implementation Solution Consultant

Location: Remote (preference for Central and Eastern Time Zones)

People-powered

Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You .

Your role in our future

The Implementation Solution Consultant is a Services role within the Customer Success (CS) function at Quadient, providing the foundation for new clients transferred from Sales into CS, to go through their implementation journey to be trained on how to use, integrate, configure, adopt and launch the AR platform.

Acting as the day to day contact during the project, the role covers the implementation process from Project Kick-Off to Launch/Handover, during which the target solutioning is achieved through a consultative engagement process that blends both client's operational use cases and/or an understanding of their Collections, Payments, Credit, Dispute Business Process, in which the AR Platform will be used.

In addition, you will collaborate with other Quadient Resources such as Sales, Product, Engineering, Integration Specialists and CSMs as well as external Partners to help our clients succeed and realize value with the platform

Your Profile

You will be assigned to juggle multiple/several AR projects at a time. As the Solution Consultant assignee, you will use the incoming Statement of Work, Order or Contract paperwork to plan the client implementation until completion, involving other resources as and when appropriate

Create the required cadence to advise, train, engage and recommend to the client stakeholders/users the best possible outcome(s) to help with their Product adoption and usage

Support the Client (Business and IT) in AR data integration discussions, and resolve data reconciliation/discrepancies (post data integration into YayPay), depending on the issue(s) discovered

Interact with YayPay's target Payment Processor Partners to help our clients configure the platform, then train and support the testing of payments attempted through the platform integrated with the designated Processor, which may include an integration to the client's ERP/Business System also

Experience to navigate and mediate conflict during discussions

Review and track plans so as to prepare and help clients understand dependencies and to focus on what is required of them in the project

Identify implementation risks and work with internal Leaders and teams to execute on Risk Mitigation plans, as part of providing project updates/progress

Maintain accurate notes and records in Quadient's CRM system, including Time utilization (effort)

Introduce and Hand clients over to the next set of responsible parties such as Quadient's Customer Success Manager, Account Manager, and Support Teams

Be a client advocate to bridge discussions between use cases/business process and the desired platform functionality so as to conceptualize and crystalize appropriate feature enhancements during the project between clients, Product and/or Engineering groups needed to groom these ideas/feedback

Contribute to other internal Quadient process improvement initiatives (e.g. Improvement that supports the CS team's efficiency & effectiveness)

Provide advisory support to Quadient Sales Team on Product-related functionality during Pre-Sales/Sales

Could be called upon to partner with CSM and/or Support to handle post project queries or specific Training requests from clients

Bachelor's degree in Business/Accounting/Finance and/or Information Systems

At least 4-5 years in a similar Implementation role or from a Process/Systems Consulting background engaging with different client levels/stakeholders

This position has a salary range of:

$82,500.00 - $127,800.00

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.