Salesforce Business Analyst
San Francisco, CA, United States
As a Salesforce Business Analyst , you will be part of a team responsible for delivering enterprise cloud technology solutions. Our Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, training, and post-deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set.
Key roles and responsibilities include:
Work with clients and end users to gather, understand, and define business requirements
Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
Collaborate with developers to test and verify that solutions will meet the business requirements
Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
Qualifications
Requirements
Experience using Salesforce or similar CRM Products to develop a client or business solutions
Hands-on experience configuring Salesforce or similar CRM Products, including workflows, validation rules, and security controls
Proven ability to leverage analytical and problem-solving skills in a fast-paced environment
Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
Strong presentation, communication (written and verbal) skills, and interpersonal skills
Ability to juggle and prioritize multiple tasks within a collaborative team environment
Demonstrates flexibility and willingness to do what it takes to get the job done
Drive and desire to learn and grow both technical and functional skill sets
Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
Must have a Bachelor’s Degree completed
Preferred Experience and Skills
Leveraging and configuring AppExchange products to develop a solution
Soliciting, gathering, and analyzing user input and requirements
Documenting user stories and creating to-be process flow diagrams
Collaborating with business stakeholders
Experience in a Salesforce implementation through the full Software Development Lifecycle (SDLC)
Salesforce Certification and one Consulting Cloud Certification (Sales, Service or Community)
What is Salesforce?
Salesforce is the world’s #1 customer relationship management (CRM) platform. Our cloud-based, CRM applications for sales, service, marketing, and more don’t require IT experts to set up or manage — simply log in and start connecting to customers in a whole new way.
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Tagged as: Business Analyst, SalesForce
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