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Global Impact Investing Network
Newton, MA, United States
Do you want to enable leading financial and philanthropic institutions to invest more capital into low-income communities and protect the planet? We are seeking a manager to join our Client Team to support and manage impact investment programs across leading wealth management institutions: financial advisors, donor advised fund providers, family of
Job Source: Global Impact Investing NetworkHeyday Skincare
Boston, MA, United States
Benefits/Perks Competitive Hourly Wage Product and Membership Commission $5 facials Friends & Family Discount on Services 35% Product Discount Medical, Dental, Vision Benefits for full-time employees Paid Time Off for full-time employees Company Overview At Heyday, we're cutting through the noise in the skincare industry to help you discover your
Job Source: Heyday SkincareNorthwestern Mutual
Boston, MA, United States
Responsibilities: Provides tailored and personalized advice to clients through reviews and presentations, including assessing financial goals and recommending investment advisory strategies. Communicates solutions to clients that are best suited for their financial needs. Understands and accesses the full breadth of resources across the bank to ben
Job Source: Northwestern MutualGallagher
Natick, MA, United States
Introduction : Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we
Job Source: GallagherGartner
Boston, MA, United States
About the role: This Client Executive role is responsible for setting strategy for major regional accounts which are of substantial strategic and revenue generating importance.This position is typically focused on a small number of strategic accounts (large, multi-national companies) and is responsible for driving new business within these, carryin
Job Source: GartnerGartner
Cambridge, MA, United States
This Client Executive role is responsible for setting strategy for major regional accounts which are of substantial strategic and revenue generating importance.This position is typically focused on a small number of strategic accounts (large, multi-national companies) and is responsible for driving new business within these, carrying a sales quota
Job Source: GartnerAztec
Boston, MA, United States
Key Responsibilities: Maintain a high level of customer service and satisfaction on all accounts by identifying barriers; providing resolutions and solutions through customer education, employee education, and coordination with client and internal resources Train client to perform self-service program administration Work as the Client Advocat
Job Source: AztecColliers
Boston, MA, United States
Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leade
Job Source: ColliersBoston, MA, United States
Job Details: Client Experience Executive Full details of the job.
Vacancy
Vacancy Client Experience Executive
Vacancy No
Vacancy No VN737
Advert
About us
Audley Travel is an award-winning, consistently recognised tour operator that specializes in tailor-made travel in over 80 countries with over 20,000 travellers a year and the recipient of multiple awards. The ethos of Audley is to provide our clients with exceptional customer service and a trip which surpasses their expectations. As a result, they return to us year after year and recommend us to others. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures. This year, we are proud to be celebrating 25 years of travel. Take a look at our video below to get a real taste of who we are and what we love doing:
Celebrating 25 years of travel
The role
As a Client Experience Executive, you will assist and support the Client Experience Manager in managing client advocacy and service scores via successful complaint management. You will work with a team of Client Experience Executives to manage Audley’s customer service and complaint handling processes. You will fully understand Audley clients and will develop and maintain policies and procedures to set and maintain exceptional service scores.
Key responsibilities include: Managing escalated complaints and customer service questionnaire feedback
Being a point of contact and source of knowledge for the sales teams to help them address complaints at a team level & interacting with clients to resolve issues
Having an understanding of any Travel Regulations, Audley Terms and Conditions and other relevant documentation to be an expert in this field
Managing tools that enable Audley to monitor complaint volumes, response times & resolutions
Manage all compensation reports to ensure that it is being offered consistently and in line with company policy
Delivering service training to sales teams and sales managers
Maintaining a system / point of reference for ‘best practice’ so that samples can be called upon for training purposes
About you
You will have a strong customer focus and be comfortable in having challenging conversations, relishing the opportunity to reach a positive outcome in any service related issues. You will be confident communicating with a wide cross-section of people both within the business and within the client base.
Additional experience required: Strong customer focus with a solid understanding of the value of Audley’s Repeat and Recommend model.
Excellent written and verbal communication skills are essential.
Reliable and discreet when dealing with confidential information.
Remains calm and level headed in pressurized situations
A conscientious, tenacious and self-reliant individual who is results orientated and enjoys seeing tasks through to completion
Numerical and comfortable interpreting statistics
Strong organisation, time management and planning skills
Strong analytical & problem-solving skills
Able to work under tight deadlines
Attention to detail and administration skills
IT literate - competent in Microsoft Outlook, Excel, Word and PowerPoint
Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel
Location
In person days will be hosted in our beautiful Boston, MA office located in the North End! We ask that employees are office-based for a minimum of 3 days per week.
What's in it for you 90-100% coverage of insurance premiums
10 paid holidays including your birthday off!
1 day off for volunteering to support a charity, local support group or community work of your choice
Generous PTO policy (20 days to start, with anniversary-tied increases)
Flexible hybrid working options
Opportunities for additional travel
Friends & Family discounts on our luxury travel services!
Working with a fun-loving, high-performing, and spirited team
We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
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Email Alert for Client Experience Executive jobs in Boston, MA, United States
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