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Customer Service (Client Relations Executive)

Newton, MA, United States

**Customer Service (Client Relations Executive)**

benefits: health & wellness benefits

training opportunities

outlet location(s): Newton, Downtown Core, Outram

job description Roles and Responsibilities Perform basic front desk duties like attending to walk in customers, answering email, phone or appointment booking enquiries in a professional manner Handle all clients requests promptly and resolve customer's enquiries professionally Ensure interactions with customers are handled professionally with care and adhering to companys policies and procedures, escalating cases where required Record and update communication with clients in the inhouse CRM system (Zenoti) timely and accurately Equipped with sales, customer service and skincare knowledge to educate customers on Porcelains Products & Services Build rapport and establish good relationship with clients to ensure customer retention & loyalty Promote & up-sell products, services and package to maximize sales opportunities where possible Educate customers through effective communication to increase understanding of product offering and product sales. Investigating and solving customers problems, which may be complex and long-standing Handling Customers enquiries and complains in a timely manner Communicate and work closely with therapists to ensure maximum client satisfaction Follow up with clients on skin conditions, treatment progress and appointment scheduling Appointment booking and Scheduling for clients Liaising with internal departments to ensure clients needs are fulfilled effectively Assist in training of new staff to deliver a high standard of customer service Report to Customer Success Manager on a weekly basis for new customer generation and service level Face to Face Customer Interaction (Sales, Customer Service, Recommendation, Skincare Knowledge) Manage POS, payment terminals and day-to-day store opening and closing procedures. Maintain Outlets Tidiness and Cleanliness Perform reception and administrative duties as required Job Requirements: At least a professional certification holder in any specialization At least 3 year of experience in related field / industry Proficient in English (both written/spoken) Well-groomed and presentable Digitally proficient in both social media platforms and MS Office Application (Words/Excel/PowerPoint) Strong communication and interpersonal skills

qualifications: N.A

work experience level: junior level

must-have skills: PROFESSIONAL CERTIFICATION HOLDER IN ANY SPECIALIZATION

nice to have skills: 3 YEAR OF EXPERIENCE IN RELATED FIELD / INDUSTRY

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