Senior Database Engineer - SWAT - Escalation & Performance - Postgres

Santa Clara, CA, United States

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Please Note:

This position will include supporting our US Federal customers.

_This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. _ Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Our Database SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers ( internal and external ).

The ideal candidate for this position is an engineer with a strong background in database technologies, performance tuning, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role, you will support the infrastructure by learning the platform from end to end.

What you get to do in this role

​​ Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, and work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support).

Learn how to identify bugs and solve challenging performance issues quickly . SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst.

Develop automation tools to facilitate and improve day-to-day operations

To be successful in this role you have:

4+ years of experience with performance and stress testing tools and approaches for driving realistic customer simulations in large datasets for Postgres/MySQL/MariaDB environment.

4+ years of database management experience building indexes and analyzing execution plans and optimizing queries.

Identify defects in MariaDB / Postgres by reviewing crash core dump and stack traces.

Experience supporting or testing large-scale web-based distributed applications on containers such as Apache/Tomcat, and Web Sphere in a Unix environment

Experience supporting applications on a SaaS, PaaS Cloud Infrastructure product/solution

Proven experience with concurrency, multithreading, and distributed system architectures

Exposure to Unix platform variants at the sysadmin level

Strong problem-solving and analytical skills with an aptitude for learning new technologies developing and deploying mission-critical software

Eagerness to learn everything about the ServiceNow Platform

Supporting federal customers on the isolated stack and being on-call weekly support 24x7 on a rotation basis

Working as a team lead and reviewing Postgres source code is a plus

GCS-23

For positions in the Bay Area, we offer a base pay of $121,500 to $206,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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