Senior Database Engineer - SWAT - Escalation & Performance - Postgres_

Santa Clara

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

**Please Note:**

**This position will include supporting our US Federal customers.**

_This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. _ **_Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered._**

Our **Database SWAT** (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers ( _internal and external_ ).

The ideal candidate for this position is an engineer with a strong background in database technologies, performance tuning, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role, you will support the infrastructure by learning the platform from end to end.

**What you get to do in this role**

+ **​​** Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, and work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support).

+ Learn how to identify bugs and solve challenging performance issues _quickly_ . SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst.

+ Develop automation tools to facilitate and improve day-to-day operations

**To be successful in this role you have:**

+ 4+ years of experience with performance and stress testing tools and approaches for driving realistic customer simulations in large datasets for Postgres/MySQL/MariaDB environment.

+ 4+ years of database management experience building indexes and analyzing execution plans and optimizing queries.

+ Identify defects in MariaDB / Postgres by reviewing crash core dump and stack traces.

+ Experience supporting or testing large-scale web-based distributed applications on containers such as Apache/Tomcat, and Web Sphere in a Unix environment

+ Experience supporting applications on a SaaS, PaaS Cloud Infrastructure product/solution

+ Proven experience with concurrency, multithreading, and distributed system architectures

+ Exposure to Unix platform variants at the sysadmin level

+ Strong problem-solving and analytical skills with an aptitude for learning new technologies developing and deploying mission-critical software

+ Eagerness to learn everything about the ServiceNow Platform

+ Supporting federal customers on the isolated stack and being on-call weekly support 24x7 on a rotation basis

+ Working as a team lead and reviewing Postgres source code is a plus

GCS-23

For positions in the Bay Area, we offer a base pay of $121,500 to $206,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (ervicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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