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Mai Placement
Ridgefield, NJ, United States
Job Description Job Description Customer Service Department Manager Ridgefield Park, NJ (In-Person) 130-150k Are you a dynamic leader ready to take ownership of a thriving customer service department? Join our team, a leading online retailer committed to delivering exceptional service to our customers. Job Description: As the Customer Service
Job Source: Mai PlacementGeneral Dynamics Information Technology
, NY, United States
Job Description: Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able To Obtain: None Suitability: Public Trust/Other Required: None Job Family: Customer Service Skills: Job Qualifications: Business Decisions, Business Processes, Communication, Customer Service, People Management Cert
Job Source: General Dynamics Information TechnologyTricorBraun
Elmwood Park, NJ, United States
Make our Customer Service team your best move ever We are looking for a Customer Service Manager to coordinate the TricorBraun team’s operations and sales support services. Why here ? TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia and New Zealand. As North Americ
Job Source: TricorBraunStop & Shop
Nanuet, NY, United States
At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive. We work as one team to break down barriers, put the customer first and show that we care for our customers, communities and each other. At Stop & Shop,
Job Source: Stop & ShopPlanned Parenthood Action Fund Inc
, NY, United States
**Customer Service Manager** Ithaca, NY / Clinical Clinical Services - Health Center Based / Full Time At Planned Parenthood of Greater New York (PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives. We are a team of trusted health care
Job Source: Planned Parenthood Action Fund IncNew York & Company
, NY, United States
Proof of Education according to the education requirements of the civil service title Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e., telephone, Cable, Mobile Phone) A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/adminis
Job Source: New York & CompanySystem One
, NY, United States
Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: [email protected] for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. Permanent, full-time job ( direct hire ) offering W2 annua
Job Source: System OneWm Morrison Supermarkets plc
Newark, NJ, United States
About The Role We Make Morrisons… From a Bradford market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sel
Job Source: Wm Morrison Supermarkets plcRidgefield, NJ, United States
Are you a dynamic leader ready to take ownership of a thriving customer service department? Join our team, a leading online retailer committed to delivering exceptional service to our customers.
Job Description:
As the Customer Service Department Manager, you'll spearhead our team of 40+ customer service representatives, both on-site and remote, handling phone, live chat, and email support. Your primary objective is to ensure unparalleled service and satisfaction for our online sales customers.
Key Responsibilities:
Take full ownership of the customer service department, leveraging previous experience in leadership roles.
Infuse energy and enthusiasm into the team to drive performance and morale.
Strategically manage and prioritize tasks to optimize departmental efficiency.
Make informed decisions to enhance service quality and exceed Key Performance Indicators (KPIs).
Empower team members to take ownership of their responsibilities and make decisions.
Oversee employee schedules for chat and phone support, ensuring coverage and efficiency.
Utilize a ticketing project management system to streamline workflows and track progress.
Cultivate strong relationships with each team member to foster a familial and supportive work environment.
Leverage analytical skills to study the full picture and make strategic decisions.
Resolve complex customer issues promptly and effectively to ensure customer satisfaction.
Lead efforts to improve service processes and streamline operations for increased efficiency.
Analyze data to gain insights into customer behavior and identify opportunities for improvement.
Develop and implement training programs to enhance the skills and performance of the customer service team.
Excel proficiency is essential for analyzing data and generating insightful reports.
Qualifications:
Demonstrated experience in leadership roles, particularly in customer service or related fields preferred.
Exceptional leadership and communication skills to inspire and guide a diverse team.
Proficiency in customer service software to effectively manage multi-channel support preferred.
Adaptability in a fast-paced online sales environment, with a focus on continuous improvement.
Previous experience in analyzing data and reporting to drive departmental performance.
If you're ready to lead a dynamic team and drive exceptional customer service, we invite you to apply.
Refer a friend and get between $500-$1000 referral bonus once they are hired
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Customer Service Manager jobs in Ridgefield, NJ, United States
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