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MV Transportation
San Jose, CA, United States
Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in complia
Job Source: MV TransportationChenega Corporation
Mountain View, CA, United States
**Summary** TheDispatcher monitors all alarms, fire and security, access control, recording, and Closed-Circuit Television (CCTV), Criminal Justice Information System (CJIS) Terminal, California Law Enforcement Telecommunications System (CLETS), 2-way radio base stations with multi-net/bridging capabilities, voice recording systems, and aircraft co
Job Source: Chenega CorporationPurple Lotus
San Jose, CA, United States
Purple Lotus is recruiting for our Dispatcher position. This is a full-time position within our delivery department, reporting directly to our Lead Delivery Coordinator. Functions: Plan optimal routes to maximize deliveries per driver using Onfleet (previous Onfleet experience PLUS) Confirm Treez orders Navigation of Onfleet System Communicate
Job Source: Purple LotusMV Transportation
San Jose, CA, United States
Dispatcher Job Locations US-CA-San Jose ID 2023-4636 Position Type Regular Full-Time Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Dispatcher who works to direct the day-
Job Source: MV TransportationClasset
San Jose, CA, United States
Hiring for a Dispatcher/Customer Service Professional! Rooter Hero Plumbing & Air is the fastest growing company taking over the California plumbing scene, and the Contact Center is the first employee to customer touchpoint, making it one of the most important jobs there is. Your day to day will consist of: Obtains client information by answering
Job Source: ClassetFreshPoint
Union City, CA, United States
Company: US1120 FreshPoint San Francisco, Inc. Zip Code: 94587 Minimum Level of Education: High School or Equivalent Minimum Years of Experience: 3 Years Employment Type: Full Time Travel Percentage: Compensation Range: $15.48 - $23.27 The compensation range provided is in compliance with state specific laws. Factors that may be used to dete
Job Source: FreshPointGenuine Parts Company
Santa Clara, CA, United States
Job Description NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals. Responsibilities Scheduling deliveries and dispatching delivery drivers on a timely basis Ensuring that the right parts are delivered to the right customer order with precision, speed and court
Job Source: Genuine Parts CompanySan Jose State University
San Jose, CA, United States
Job Summary The Police Dispatcher is an entry level, uniformed non-sworn, support position for the University Police Department. Under general supervision of the Dispatch and Communications Manager or the watch commander, the Police Dispatcher will perform a variety of specialized support duties within the Police Communication Center. Support duti
Job Source: San Jose State UniversitySan Jose, CA, United States
Dispatch Supervisor
Job Locations
US-CA-San Jose
ID
2023-6131
Position Type
Regular Full-Time
Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on time performance and productivity;demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills.
Job Responsibilities:
Manages and coordinates technical workforce job completion. Customer complaint resolution.
Obtain daily service disruptions in Excel Workbook.
Oversee improvement in customer satisfaction and dispatch satisfaction.
Maintain a professional demeanor and appearance.
Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management.
Provide subordinate coaching and assistance when required.
Communicate with Management as needed to maximize efficiencies and resolve issues.
Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees.
Interviews applicants; Handles employee grievances and complaints.
Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner.
Monitor real time call flow, inbound dispatcher availability, Service Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized.
Fill in as a Dispatcher when required.
Recommend promotions.
Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance.
Qualifications
Talent Requirements:
College Degree in Business Management or Administration or will have degree within the next six (6) months.
Ability to manage multiple projects while managing 7 day/week operations.
At least three (3) to five (5) years successful supervisory experience preferred.
Ability to effectively lead a diverse group of individuals to successfully achieve the goals of theDispatch Department.
Ability to learn and demonstrate efficiency in the use of Trapeze.
Strong customer service skills.
Ability to work independently and follow directions.
Ability to adapt and remain flexible in a dynamic environment.
Starting pay rate: $26.91/hour
MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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Email Alert for Dispatch Supervisor jobs in San Jose, CA, United States
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