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Hemlock Printers Ltd. T. 604 438 2456Burnaby BC
- 1 -
Date: March 1, 2024
Position: Account Manager
Status: Permanent, Full Time
Shift: Monday - Friday
Hours: 8.0
O*NET-SOC: 41-4012.00
Pay Scale: $50000 - $65000
Hemlock Printers Ltd. is an internationally recognized leader in print communications with
manufacturing facilities and offices in Burnaby, BC and Los Angeles, CA, plus sales associates in
Seattle, WA and San Francisco, CA. For more information, please visit hemlock.com.
We have an opening for an entry level Account Manager in our USA Sales Department located in
the San Francisco – Bay Area. A Hemlock Printers Account Manager is responsible for developing and maintaining a customer base while continually recruiting new clients. This role is the key
liaison between client and company ensuring superior customer relationships and effective and
professional representation of Hemlock Printers consistent with our culture and reputation for the
highest quality service and integrity.
In close collaboration with Sales Management, you are expected to meet or exceed sales budget
targets which are established annually and monitored on an ongoing basis. You should have an
excellent knowledge of prepress, digital, offset and wide-format print production, new technology
developments, competitive services, and trends. They should also be able to communicate with
others clearly and effectively.
Goals of the Position
• Develop new business for Hemlock in respective markets with quarterly and annual goals set that are mutually agreed upon.
• Maintain a portfolio of business that is curated and sustainable, with steady growth year over year.
Position Responsibilities
• Maintains and grows sales account base; prospecting and developing relationships, • Respond to customer inquiries by creating and submitting quote requests to the Customer
Service team
• Submit orders for all aspects of production, including digital, offset, display, mail, distribution, and fulfillment programs.
• Provide guidance and support to clients and assist in reconciling issues.• Maintain an up-to-date database of active and prospective customers within Hemlock’s
ERP system• Work with the Customer Service Team to ensure effective client communication to meet
production and delivery expectations.• Present pricing proposal of various complexities• Effectively liaise with internal Manufacturing contacts to ensure a high level of customer
satisfaction and service.• Accurately communicate customer requirements and work to resolve challenges in a
professional, proactive, and collaborative way with the highest regard for sustainability practices and integrity in the work environment.
• Assist in plant tours, press approvals and other on-site customer or prospect visits.• Actively participate in weekly Sales Huddles and semi-annual Sales conferences
https://www.hemlock.com/ - 2 -
Skills and Qualifications
• Minimum 1 year of sales experience in the graphic arts industry and/or post-secondary degree in Graphic Communications Management (eg. CalPoly, Rochester, TMU),
• Experience in selling to marketing communication decision-makers and Graphic Designers.• An excellent knowledge of prepress, digital offset and wide-format print production, new
technology developments, competitive services, and trends.
• Exceptional verbal, written, numerical and interpersonal business communication skills, • Ability to multi-task, manage time and work under pressure in a fast-paced, deadline
driven environment
• Demonstrated record of accomplishment for solid, customer-focused work ethic, and meeting or exceeding sales goals
• Proven ability to work effectively both independently and in teams • Willingness and ability to travel• Experience in core MS Office and Adobe Creative Suite applications.
• PPO Health & Dental insurance for employee, spouse and qualifying children • Life, AD&D, Short-term Disability and Long-term Disability Insurance package • Health Spending Account (FSA)• Vacation and Care/Sick pay• Paid Holiday days – twelve (12) annually• Group 401 K• Profit Sharing• Employee & Family Assistance Program
Hemlock Printers is committed to building a diverse and inclusive workplace. We strive to ensure
our internal policies and practices recognize the value of diversity, inspire employee participation
and are free of barriers to advancement. Our goal is to provide equal possibilities for everyone and
for every employee to feel safe, valued, empowered, and respected for their contributions to our
shared purpose. All those who contribute to the further diversification of our community are
encouraged to apply.
If you are interested in this opportunity, please forward your resume to [email protected] and
quote Account Manager - SF in the email subject line.
We would like to thank all applicants for their interest, however only short-listed candidates will be
contacted.
mailto:[email protected]
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Email Alert for Account Manager (San Francisco) jobs in San Francisco, CA, United States
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