Salesforce Solution Architect
Brooklyn, NY, United States
The Salesforce Solution Architect is responsible for all aspects of our Salesforce implementation - both Residential and Enterprise. As Solution Architect, you will own the integrity and strength of the solutions recommended. You'll be acting as a trusted advisor to our teams and 3rd parties and an effective mentor for other Salesforce professionals working alongside you. You will need a deep understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders and gain integrity to get your visions built into successful solutions. This role reports to the Chief Information Officer.
Essential Functions
Conduct research into internal clients use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions
Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
Review solutions and recommending improvements
Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project
Own the design of Salesforce and other affiliated solutions for Sales, Service, and platform solutions
Act as a release manager, approving configuration and coded items to be deployed between environments
Ensure success and acceptance criteria are defined and leveraged, including documentation of the steps for testing
Describe and illustrate designs with appropriate justifications
Supervise the configuration, quality assurance, testing, and deployment of Salesforce
Collaborative project and workstream planning
Education Required Bachelor's degree required. Additional job related experience/and education may substitute for the required education on a year-for-year basis
Knowledge and Experience At least 5 years' experience in a leading role in delivering Salesforce projects
Experience within the telecommunications industry a plus
Hands on experience with other Salesforce modules, for example Marketing Cloud, CPQ, Contracts, Incentive Comp, Revenue Lifecycle and Voice
Excellent communication skills, written, verbal, and interactive when online
Minimum Salesforce certification:
Administrator
Sales Cloud Consultant
Service Cloud Consultant
Platform App Builder
Skill in analyzing and improving operational effectiveness, program analysis and strategic planning, managing multiple projects, conflict resolution, mentoring and motivating managerial staff
Skill to manage fiscal resources, work with minimum direction, manage multiple projects, and prioritize team assignments
Personal Attributes A pro-active personality, with a can-do attitude
Excellent relationship-building skills
Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results
Available and responsive to question, clarifications and instructions
Ability to tailor communication to multiple audiences at all levels
A self-starter, experienced in leading projects or delivery work streams
Outstanding written and verbal communication skills
Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
Excellent ability to coach, motivate and direct work tasks to a multi-discplinary team of professionals
Physical Demands Must be able to sit at a desk 80 percent of the time
Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
Must be able to frequently communicate via telephone and in meeting rooms
Skywire is an Equal Opportunity Employer