Salesforce Industries Solution Architect
Little Ferry, NJ, United States
The Palladin Industries Solution Architect takes a client's Salesforce goals from vision to design to reality. The Vlocity SA works hand-in-hand with both Engagement Manager and Senior Management to design the right solutions for a Client's budget, timeline and unique organizational attributes.
Responsibilities
Serve as a trusted advisor to the client
Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
Manage customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform
Essential & Highly Desired Skills & Experience
Bachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered
5+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
Experience in the Communications/Media Industries
Familiar with TM Forum Frameworks - preferably certified in eTOM/TAM/SID frameworks.
Extensive experience with configuration and customization on the Salesforce platform preferably in SFI Communications Cloud (Vlocity)
Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
Experience leading discovery sessions, business process modeling (As Is/to Be), mapping user centric journeys, product and data model definitions, integration specifications, business requirements, writing user stories and providing detailed system and functional designs, High Level Architecture diagrams.
Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
A great listener with the ability to communicate with people in diverse roles
Resourceful and innovative thinker who can work through and solve problems
Proven results in delivering high value business outcomes utilizing an agile approach
Proven results leading customer and/or partner success stories
Possible travel of about 25%, but exact travel requirements will vary based on customer
Desired Certifications
Highly beneficial to have any Salesforce product certifications prior to joining:
Salesforce Certified Architect
Salesforce Certified OmniStudio Developer
Salesforce Certified OmniStudio Consultant
Salesforce Certified Industries CPQ Developer
Salesforce Certified Industries Order Management Developer
Salesforce Certified Administrator/Advanced Administrator
Salesforce Platform Developer / Platform App Builder
Salesforce Certified Service Cloud Consultant
Salesforce Certified Sales Cloud Consultant
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