Analyst - Business Technology

Norristown, PA, United States

Job Description

Target PR Range: 57-67/hr

Depending on experience

The role establishes strong relationships with colleagues across different functions and countries throughout the region to help drive adoption of the available Productivity and Collaboration tools, including Microsoft 365 (SharePoint and other O365 Applications e.g. Teams, OneDrive, Stream etc). They effectively manage the communication with Business colleagues to gather, analyze and prioritize requirements for collaboration, productivity (including teams, projects and personal) and team efficiency and optimization.

Actively participate with business in day-to-day product service activities, projects, service issues and where necessary provide guidance/consulting to outsourced support team.

Reporting Relationships

List other positions in the company that are reporting into this position or that this position reports into.

This position reports to: Associate Director, Productivity and Collaboration CoE Reporting to this position:

None Other

Key Relationships

Close relationship with managed services provider

Close relationship with Adoption and Engagement team

Develop relationships with end-users and stakeholders across the organization

Main Responsibilities And Accountabilities

List the roles and responsibilities of the position (please limit the number of responsibilities to the primary ten).

1 Daily Operations Work to provide stable collaboration tools and deliver continuous improvement of the tools, including:

Collaborate with key business users to proactively communicate the status of ongoing issues and developments within SLA;

Work effectively with third party vendor resources as required for application support/enhancement development;

Build productive relationships with peers and business partners;

Collaboratively work with internal employees, vendors and consultants to effectively implement solutions;

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by those assigned and are not an exhaustive list of all responsibilities, duties, and skills required.

Regularly and critically review processes and procedures with a view to improving quality, simplicity, efficiency and/or effectiveness across all aspects of I&T and the business;

Adhere to governance and suggest ongoing improvements to existing governance to ensure compliance;

Ensures documentation is kept up to date and relevant;

Apply appropriate best practice to all aspects of IT Service Delivery, in line with I&T standards;

Promotes best uses of the tools available by meeting with relevant business colleagues and through communities;

Enhances and delivers systems that are in alignment with the I&T vision/strategy.

Requirements

2 Projects and Business Change Involved in projects and minor/major enhancements (following the change process, defining requirements, business cases and following the project lifecycle), including:

Effectively lead in soliciting and gathering requirements (user requirements, business process requirements, and performance requirements) from business users using appropriate mechanisms and following I&T standards;

An example of a potential enhancement would be to consult and advise the business on the best ways to utilize the tools/structure SharePoint sites and get the most out of the technologies available; gathering requirements, creating design and delivering SharePoint solutions using the tools available in alignment with the governance;

Document requirements and design for solutions;

Ensure application documentation is kept up-to date;

Deliver projects/tools that are part of the Digital Workplace, providing business benefit and an enhanced user experience.

3 Workplace And User Experience Work Across The Team To Promote Best Practice/use Of The Available Collaboration Tools And Provide Guidance To Enhance The Workplace And User Experience, Including

Work with the Adoption and Engagement team to suitably communicate/promote the use of the collaboration tools available;

Gather requirements and come up with ways to improve user experience across the collaboration tools;

Create and promote use cases, tips and tricks etc.;

Create training documentation as well as delivering training where required;

Actively participate in user communities to drive best usage practice and ensure governance is being adhered to;

Work with the business to deliver suitable collaboration sites that allow for effective collaboration. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by those assigned and are not an exhaustive list of all responsibilities, duties, and skills required.

4 QMS Effectively follow global I&T procedures as defined by our Quality Management System (QMS).

5 Technical Knowledge Maintain a working knowledge of current technologies and best practices related to collaboration tools.

Position Qualifications and Experience Requirements: Provide hiring requirements for the specified position, including educational, experiential, and competency requirements necessary for the position. Education Bachelor’s degree or equivalent; education preferably concentrated in IT, Engineering or Science; Master degree or post graduate coursework is preferred

Experience

Technical training in vendor specific technology preferred

3-5 years' IT experience including specific experience in business systems analysis

Deep understanding of and practical experience in Microsoft SharePoint

Experience of using and an understanding of other Microsoft O365 collaboration tools, including but not limited to: Teams; OneDrive; Stream; Delve; Power Platform and other third party tools that supplement e.g. Nintex, ShareGate

Experience operating with outsourced service providers in an international context

In depth knowledge and experience of SharePoint (preferably SharePoint Online) and O365 Groups

Computer literacy with Microsoft Office products, such as Project, PowerPoint, SharePoint, Excel, and Visio

Demonstrable experience in documenting requirements and formal testing

Knowledgeable with all aspects of the SDLC (Systems Development Life Cycle) and agile methodologies

Experience of a highly regulated IT environment or good documentation culture, including formal change management processes

Preferred Skills & Experience (not Required)

Experience working in a pharmaceutical industry preferable

ITIL qualified, or equivalent knowledge gained through work experience Competencies

Vendor Management

Managing service levels and outcomes

Manages Complexity

Decision Quality

Plans & Aligns

Directs Work

Manages Conflict

Attracts Top Talent

Drives Results

Communicates Effectively/Collaborates

Drives Engagement

Instills Trust

Global Perspective

Ensures Accountability

Situational Adaptability

Business Insight The level of core competencies will be based on level of role. Skills

Problem solver

Intellectual Curiosity

Strategic thinker

Awareness of IT Service Operations fundamentals and principles

Practical knowledge of ITIL concepts and terminology

IT operational planning and process design

Project Management

Business model analysis

Process Design

Digital perspective

Business improvement process

Requirements definition and management

Stakeholder relationship management

Testing

User focus

Willingness to work with people from diverse backgrounds and experience

Attentive to customer requirements and continuous service improvements

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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