Search Product Manager, Product Safety - USDS

Mountain View, CA, United States

Responsibilities

About TikTok U.S. Data Security

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team:

TikTok US Trust & Safety Product team's goal is to provide the best user experiences to safely create, consume, and enjoy content on TikTok. As a Product Manager for the Product Safety team in TikTok's US Trust & Safety organization, you will be the linchpin that holds together the integrity of systems that rely on policy, moderation, product, and process. You will be building safety features, strategies, and technical solutions to improve our capability to detect, triage and, if possible, prevent safety incidents from proliferating on our platform. Your job will consist of interpreting multiple cuts of data (both qualitative and quantitative) to identify gaps and improvements across the entire safety ecosystem. You will be working with a variety of stakeholders across the globe, including Core Product, Product Policy, Engineering, Data Science, Operations, etc to create innovative solutions and comprehensive strategies to mitigate risks that come with new products of TikTok. You will develop streamlined and scalable processes to prevent abuse on a wide range of features while ensuring trust and protecting TikTok's brand reputation.

The Search Product Manager, Product Safety, may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance.

Some content viewed my violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:

- Partner with Compliance, Legal, Product Policy, Algo, Engineering, Safety Operations, Core Product and other Global teams to support, optimize and build roadmaps for US TikTok products and features

- Identify gaps, inefficiencies, or inconsistencies across the safety ecosystem and, in response, develop and test strategies and solutions to support effective content moderation, ensure our products, processes and workflows are optimized for efficiency

- Create, approve, implement product requirements and provide end-to-end support for the launch of innovative safety products or processes by partnering with Global Product, Engineering, Policy, and Data teams

- Provide Product Assurance through safety strategies, risk and compliance assessments

- Support the development of an innovative culture focused on prevention and experimentation; identify product or process weaknesses, develop hypotheses to test, and use those results to inform best practices.

- Work in tandem with our Data Science team to ensure that the metrics we track are actionable and lead to cogent and achievable strategy

- Partner with our Algo team to develop proactive machine learning models and algorithms in flagging and detecting user badness

- Manage relationships with key stakeholders, build consensus, drive issues to closure, help identify risks/mitigations and communicate project status

- Ability to manage competing priorities in a fast-paced, ambiguous, and constantly changing environment

- Work with Global teams across multiple regions, time zones, languages; open to domestic and international travel

Qualifications

Minimum Qualifications:

- BA/BS degree

- 4+ years of work experience in Product Management as a Product / Team Lead, ideally in Trust & Safety, Operational, or Risk Management roles

Preferred Qualifications:

- Experience working in Social Media and/or Platform safety space is preferred, also working closely with Legal, Compliance, Privacy teams

- Deep understanding of abuse trends specific to US cultural norms and sensitivities

- Experience managing the entire end-to-end product lifecycle; transforming user/business requirements into a complete product solution

- In-depth understanding or experience of software development and A/B testing; familiar with machine learning and various applications of ML models

- Demonstrated success in managing strategic and operationally complex projects

- Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data

- Proven ability to collaborate cross-functionally and develop empathy for users you build for

- Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations

- Attention to detail, highly self-driven and results-oriented

- Strong written and oral communication skills across technical and non-technical audiences

- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

- Your resilience and commitment to self-care to manage the emotional demands of the role.

Wellbeing Statement

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

D&I Statement

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Job Information:

【For Pay Transparency】Compensation Description (annually) The base salary range for this position in the selected city is $149040 - $246400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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