Customer Service Representative
Baltimore, MD, United States
About the job Customer Service Representative
Position: Customer Service Representative
Company Overview:
Paradise Architectural PANELS & STEEL is a leading manufacturer and distributor of high-quality architectural panels and steel products. With over 20 years of experience in the industry, we are committed to providing our customers with innovative and durable building materials. Our company is based in Baltimore, MD, but we serve clients nationwide.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our products and services. This is a full-time position with opportunities for growth and advancement within the company.
Key Responsibilities:
- Serve as the primary point of contact for all customer inquiries and concerns
- Respond promptly and professionally to customer emails, phone calls, and other forms of communication
- Provide accurate and detailed information about our products and services
- Process orders, returns, and exchanges in a timely manner
- Collaborate with other departments to resolve customer issues and ensure timely delivery of orders
- Maintain customer records and update account information as needed
- Identify and escalate any potential issues or concerns to the appropriate team members
- Proactively follow up with customers to ensure their satisfaction and address any additional needs or concerns
- Continuously strive to improve customer service processes and procedures
Qualifications:
- High school diploma or equivalent; college degree preferred
- Minimum of 1-2 years of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficient in Microsoft Office and experience with CRM software
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and organizational skills
- Experience in the construction or building materials industry is a plus
Why Work for Us:
At Paradise Architectural PANELS & STEEL, we value our employees and believe in providing a positive and supportive work environment. As a member of our team, you will have the opportunity to grow and develop your skills while making a meaningful impact on our company's success. We offer competitive salary and benefits packages, including health insurance, retirement plans, and paid time off.
If you are a dedicated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for our Customer Service Representative position. Join our team and be a part of our mission to provide top-quality products and services to our valued customers.