Systems Operations Engineer 4 File Transfer Operations Support (FTOS)

Systems Operations Engineer 4 – File Transfer Operations Support (FTOS)Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ / Phoenix, AZ / Iselin, NJ Work Model: Hybrid (3 Days Onsite / 2 Days Remote) Duration: 24 Months Work Type: Contract (Contingent) Positions: 1 Hours: 40 Hours per WeekShift DetailsSchedule Options: Standard 8-hour shiftsShift Timing: Monday – FridayOn-call requirement: YesFTOS / File Transfer Operations Support focused roleStrong experience with Axway and Connect:Direct (NDM) Focus on enterprise file transfer systems and operations support Strong troubleshooting and incident management required The Systems Operations Engineer 4 is responsible for supporting enterprise file transfer and operational systems in a high-availability production environment. This role focuses on Axway, Connect:Direct (NDM), and enterprise operations support, ensuring system reliability and performance.Key ResponsibilitiesFTOS Platform SupportSupport Axway and Connect:Direct (NDM) platformsMonitor file transfer jobs, batch processes, and workflowsEnsure system availability and reliabilityIncident ManagementHandle L2/L3 production supportTroubleshoot file transfer failures and system issuesPerform root cause analysisOperations & MonitoringMonitor alerts, batch failures, and queuesUse monitoring tools (Grafana or similar)Compliance & RiskParticipate in risk and control processesFollow enterprise compliance standardsCollaborationWork with application and infrastructure teamsSupport enterprise incident resolutionDocumentationMaintain operational procedures and documentationMust-Have Qualifications5+ years of Systems / Operations Engineering experience Strong experience with Axway (Required) Strong experience with Connect: Direct / NDM (Required) Strong production support experience Strong troubleshooting and incident management skillsPreferred QualificationsExperience in enterprise file transfer systems Monitoring tools experience ServiceNow experienceCore CompetenciesFile transfer systems Production support Incident management TroubleshootingWork EnvironmentEnterprise operations environment High-availability systems Hybrid modelAdditional RequirementsMust be eligible to work in the US On-call flexibility required