Infrastructure Engineer 3 File Transfer support (FTOS)

Infrastructure Engineer 3 File Transfer Support (FTOS)

Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ / Phoenix, AZ / Iselin, NJ Work Model: Hybrid (3 Days Onsite / 2 Days Remote) Duration: 24 Months Work Type: Contract (Contingent) Positions: 1 Hours: 40 Hours per Week

Shift Details

Schedule Options: Standard 8-hour shifts

Shift Timing: Monday Friday

On-call requirement: Yes

FTOS / File Transfer Support Role

Experience with Axway and Connect:Direct (NDM) required Focus on production support and operations The Infrastructure Engineer 3 FTOS is responsible for supporting file transfer and infrastructure systems, ensuring system stability, performance, and reliability in a production environment.

Key Responsibilities

Platform Support

Support Axway and Connect:Direct systems

Monitor file transfers and job executions

Incident Management

Troubleshoot issues and resolve incidents

Perform root cause analysis

Operations Support

Monitor alerts and queues

Support batch processing systems

Compliance

Follow operational policies and procedures

Participate in risk and control processes

Documentation

Maintain documentation and runbooks

Must-Have Qualifications

35 years of Infrastructure / Operations experience

Experience with Axway (Required)

Experience with Connect:Direct / NDM (Required)

Basic troubleshooting and production support skills

Preferred Qualifications

Experience with monitoring tools

ServiceNow experience

Enterprise environment experience

Core Competencies

Operations support

Troubleshooting

Monitoring

Communication

Work Environment

Production support environment

Hybrid work model

Additional Requirements

Must be eligible to work in the US

On-call flexibility