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Tipalti
Plano, TX, United States
Position Summary As a Technical Support Engineer, you will take ownership of technical escalations and act as the central point of contact for various operational teams. Your primary focus is helping our customers make the best use of our global financial automation platform to conduct their business without any disruptions. Your focus will be on
Job Source: TipaltiBerry Appleman & Leiden
Richardson, TX, United States
Description Must report to the Dallas office full-time. Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up f
Job Source: Berry Appleman & LeidenNICE
Richardson, TX, United States
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. So, what’s the role all about? You will be the
Job Source: NICEExabeam
Dallas, TX, United States
Exabeam is a global cybersecurity leader that created New-Scale SIEM for advancing security operations. We Detect the Undetectable by understanding normal behavior, even as normal keeps changing – giving security operations teams a holistic view of incidents for a faster, more complete response. Learn more at www.exabeam.com . At Exabeam, we encour
Job Source: ExabeamLifeScience Logistics
Coppell, TX, United States
RESPONSIBILITIES : Act in accordance as a system owner and/or subject matter expert (SME) for LSL's WMS, DMS, and TMS software as it relates to DSCSA serialization Manage all client/customer product serialization activities of WMS, DMS, and TMS across business units Analyze, research, and resolve escalated level 3 WMS, DMS, and TMS serialization
Job Source: LifeScience LogisticsHewlett Packard Enterprise
Plano, TX, United States
Technical Support Engineer This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live,
Job Source: Hewlett Packard EnterprisePolly
Dallas, TX, United States
Who you are: You have 5+ years of Customer Service experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience.
Job Source: PollyTecton Services LLC
Dallas, TX, United States
As a Technical Support Engineer at Tecton, you're instrumental in ensuring clients' seamless use of the company's machine learning operations (MLOps) platform. Your main focus is providing expert technical assistance and troubleshooting guidance to customers, swiftly addressing any issues they encounter while utilizing Tecton's platform. This invol
Job Source: Tecton Services LLCDallas, TX, United States
As a Technical Support Engineer at Tecton, you're instrumental in ensuring clients' seamless use of the company's machine learning operations (MLOps) platform. Your main focus is providing expert technical assistance and troubleshooting guidance to customers, swiftly addressing any issues they encounter while utilizing Tecton's platform. This involves deep product knowledge, proficiency in relevant technologies and programming languages, and adept communication skills to effectively assist customers from diverse technical backgrounds.
In addition to reactive support, you take a proactive approach by monitoring platform performance and collaborating with internal teams to implement solutions and enhancements. Your contributions extend beyond issue resolution to include the creation of knowledge base materials and training resources, empowering customers to optimize their use of Tecton's platform independently. Your role is pivotal in delivering exceptional customer experiences and bolstering Tecton's position as a leader in MLOps solutions. Responsibilities Take end-to-end ownership of customer issues, including troubleshooting, identification of root cause together with the Engineering team, and issue resolution
Collect information and document bugs for product issues impacting customers
Build process or troubleshooting documentation in the support knowledge base
Write comprehensive knowledge base articles to aid customers in issue resolution and product understanding
Deliver against customer experience and efficiency targets
Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.
Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
Serve as internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible
Must Have Qualifications 3+ years of experience
Knowledge of SQL
Knowledge of Python and/or PySpark
Basic knowledge of networking
Nice To Have Familiarity with Machine Learning and Data Science tooling, such as Jupyter Notebooks, Tensorflow, Scikit-learn, and PyTorch
Knowledge of JIRA, Github, or Gitlab
Experience with data platforms such as Spark, Databricks, EMR, Snowflake, or BigQuery.
Distributed file system
Experience with AWS, GCP, and Kubernetes
Past experience working in a customer-facing role (IT Support, HelpDesk, and similar)
Education Preference Bachelor or Masters Degree in Data Science, Statistics, CS, or Information Sciences
Tecton values diversity and is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics. If you would like to request any accommodations from the application through to the interview, please contact us at [email protected].
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Email Alert for Technical Support Engineer jobs in Dallas, TX, United States
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