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Rhapsody
Dallas, TX, United States
About Rhapsody: Healthcare is innovating and you can be a part of it. Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this - to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformatio
Job Source: RhapsodyTipalti
Plano, TX, United States
Position Summary As a Technical Support Engineer, you will take ownership of technical escalations and act as the central point of contact for various operational teams. Your primary focus is helping our customers make the best use of our global financial automation platform to conduct their business without any disruptions. Your focus will be on t
Job Source: TipaltiMicrosoft
Irving, TX, United States
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but
Job Source: MicrosoftRhapsody
Dallas, TX, United States
About Rhapsody: Healthcare is innovating and you can be a part of it. Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this - to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformatio
Job Source: RhapsodyLifeScience Logistics
Dallas, TX, United States
RESPONSIBILITIES : Act in accordance as a system owner and/or subject matter expert (SME) for LSL’s WMS, DMS, and TMS software as it relates to DSCSA serialization Manage all client/customer product serialization activities of WMS, DMS, and TMS across business units Analyze, research, and resolve escalated level 3 WMS, DMS, and TMS serialization
Job Source: LifeScience LogisticsAkkodis
Grand Prairie, TX, United States
Akkodis is recruiting for a Technical Support Engineer for an aerospace manufacturer in the Grand Prairie, TX area. This is a 6 month onsite contract with a pay rate of $30-$36 an hour. Job Duties: Work with Technicians on the shop floor to resolve technical product, process, repair, documentation, and electronic recordkeeping system issues. Suppo
Job Source: AkkodisLifeScience Logistics
Coppell, TX, United States
RESPONSIBILITIES : Act in accordance as a system owner and/or subject matter expert (SME) for LSL's WMS, DMS, and TMS software as it relates to DSCSA serialization Manage all client/customer product serialization activities of WMS, DMS, and TMS across business units Analyze, research, and resolve escalated level 3 WMS, DMS, and TMS serialization
Job Source: LifeScience LogisticsNICE
Richardson, TX, United States
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. So, what’s the role all about? You will be the
Job Source: NICEDallas, TX, United States
Exabeam is a global cybersecurity leader that created New-Scale SIEM for advancing security operations. We Detect the Undetectable by understanding normal behavior, even as normal keeps changing – giving security operations teams a holistic view of incidents for a faster, more complete response. Learn more at www.exabeam.com .
At Exabeam, we encourage growth and nurture potential. In addition to delivering success, you’ll join a team of engineers with deep security expertise and learn Cyber Security, Linux, Scripting, Machine Learning and how the enterprise software business works. We work together, we win together. Here at Exabeam, we promote from within. Whether it’s for a customer or a team member, we want to make a real impact and create a valuable experience.
We’re looking to hire a Technical Support Engineer who will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around tools, knowledge management, our growing market place of solutions, and more.
This is a hybrid role that will report to our new Plano, TX location at least 2x per week
Hours of operation: 8am to 6pm, with weekend on-call after training is complete
Responsibilities:
Exemplify Exabeam’s commitment to our customers
Provide tier 1 and 2 support, which includes but not limited to troubleshooting break-fix issues, assisting with configuration management, performing system upgrades and answering product questions.
Reproduce system issues and if necessary file bug reports, escalate cases to tier3 / escalations team
Tackle technical challenges involving CentOS, Docker, ELK stack, virtualization, MongoDb & Kafka, Load Balancers
Perform Case Management, managing tickets, customer communication and proactive follow ups through our CRM System (Salesforce)
Requirements:
1-3+ years of experience in a technical support function (knowledge of cybersecurity preferred)
BS/MS in Computer Science or related technical discipline (CISSP or other cybersecurity certification a plus!)
Experience with Linux
Experience with Salesforce, JIRA and DataDog
Understanding of regular expressions (Regex) and Python scripting
Ability to isolate problems between hardware and software and provide information to appropriate development team(s)
Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
Knowledge in the following areas is a plus: Perl and shell scripting, Docker, ELK, Hadoop, MongoDB, CentOS, Docker, Virtualization, Kafka, GCP
Must be able to work in a fast-paced technical environment and sophisticated cyber-security products with frequent product releases and updates
Self-motivated with a strong desire to reach your full potential and grow your career
Base Pay Range:
$76,000-$114,000
Range is reflective of base pay only
Does not include variable pay
Base pay is dependent on experience and may vary based on geography
Why Exabeam:
Medical, Dental, Vision benefits
FSA/HSA options
Generous PTO and Holidays
Parental leave
Remote/Hybrid friendly environment
SoFi refinancing and loan options
Exabeam is privately funded by Blue Owl Capital, Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitter . Looking for more? Check our reviews on Glassdoor .
In connection with your application and communications with Exabeam, we will have access to some of your personal information.We have technical and organizational measures in place to ensure this information is protected.For more information about how we use and/or protect your personal information, including the categories of information collected, categories of use, and purpose of use, is available on our Privacy Policy at https://www.exabeam.com/legal/privacy-policy/ .
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Email Alert for Technical Support Engineer jobs in Dallas, TX, United States
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