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United Credit Union
Chicago, IL, United States
Job Summary : As a Desktop Support Technician, you'll play a crucial role in our IT Department. You'll be responsible for installing, upgrading, troubleshooting, and maintaining computer hardware and peripheral equipment. You'll also work with outsourced vendors to ensure efficiency and cost-effectiveness. You'll have the exciting opportunity to as
Job Source: United Credit UnionViziRecruiter,LLC.
Chicago, IL, United States
Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Overview What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their wa
Job Source: ViziRecruiter,LLC.Connection
Chicago, IL, United States
Overview: What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and suppor
Job Source: ConnectionRL Canning
Chicago, IL, United States
Desktop Support Technician Chicago, IL - Onsite ** We are not offering visa sponsorship or Corp2Corp for this position due to resource requirements. Who We Are RL Canning is a global IT managed service and consultancy dedicated to working alongside our customers to enhance the digital workplace with a clear focus on value by maximizing technolo
Job Source: RL CanningUnitedcreditunion
Chicago, IL, United States
Job Summary : As a Desktop Support Technician, you'll play a crucial role in our IT Department. You'll be responsible for installing, upgrading, troubleshooting, and maintaining computer hardware and peripheral equipment. You'll also work with outsourced vendors to ensure efficiency and cost-effectiveness. You'll have the exciting opportunity to as
Job Source: UnitedcreditunionUnited Credit Union
Chicago, IL, United States
Job Summary : As a Desktop Support Technician, you'll play a crucial role in our IT Department. You'll be responsible for installing, upgrading, troubleshooting, and maintaining computer hardware and peripheral equipment. You'll also work with outsourced vendors to ensure efficiency and cost-effectiveness. You'll have the exciting opportunity to as
Job Source: United Credit UnionHEROIC
Chicago, IL, United States
HEROIC.com (HEROIC Cybersecurity) is seeking an IT Support Technician to help manage IT operations for our clients in Chicago, Ill , and surrounding areas. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services. How YOU will make a Difference: As a member of the IT Team, you will b
Job Source: HEROICAA2IT
Chicago, IL, United States
DESKTOP TECH I: 320 S Canal St, Chicago, IL USA 100% onsite This role is a walk up tech solution. Working with the two others to provide the best IT experience . • What are the TOP 2 required skills that candidates must have? Customer Service and the ability to learn. • What will the work schedule be for this position? (M-F? 8-5? Overtime? After
Job Source: AA2ITChicago, IL, United States
Desktop Support Technician
Job Details
Job Location
Chicago, IL
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$59,000.00 - $62,000.00 Salary
Travel Percentage
Negligible
Job Shift
Day
Job Category
Information Technology
Job Description
STATEMENT OF PURPOSE: The Desktop Support Technician provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure and minor server related issues. Responsible for collecting IT and telephony inventory, decommissioning unused assets, setting up, configuring, imaging, and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration Must also be experienced troubleshooting User account, access, security issues, and manage adaptive technology software. Team members are expected to maintain the highest degree of customer service, quality, and performance within the team.
RESPONSIBILITY FOR THE WORK OF OTHERS : This position holds no direct supervisory responsibility.
TRAVEL REQUIRED : Less than 5%; metro Chicago and suburbs.
SPECIFIC ACTIVITIES INCLUDE, BUT ARE NOT LIMITED TO:
To maintain a high degree of customer service for all support queries and
adhere to all service management principles;
Service all call center trouble tickets within defined SLAguidelines;
Generate weekly trouble ticket reports to call center leadership;
Setup and maintain local and remote agents computers and phones;
Keep PC hardware/software current as new updates are released;
Maintain adaptive technology server and client stations;
Responsible for testing image/software updates beforeapplied;
Setup and maintain training room hardware/software;
Maintain and utilize IT Ticket System;
Respond to trouble and work requests in person, via phone, and electronically;
Troubleshooting and problem resolution for all networked devices;
PC Builds, deployment, configuration, and troubleshooting;
Hardware installation and associated problem resolution;
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling and software;
Prepare Phone and time & attendance reports;
Maintain inventory database;
Log all help desk interactions;
Assist with Shortel logons and Configure VOIP Shortel phones;
Assist with troubleshooting Shortel Phone connectivity;
General telephone support and assistance;
Reconnecting telephony lines for Shortel and non-Shortel systems;
Receive and respond to incoming calls, pages, and/or e-mails regarding Computers and network connectivity problems;
Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data;
Perform system backups and recovery;
To escalate more complex calls to the relevant IT Support member;
Performs any other duties as assigned by Supervisor;
QUALIFICATIONS:
Associates degree in the field of computer science, information sciences, or three years of commensurate work experience in field required;
Call Center experience preferred;
Hands on approach and a willingness to learn;
Knowledge and experience requirements:
Basic understanding of PC hardware set-up and configuration;
Computer hardware, including printers, server, laptops, Braille Display, and other adaptive hardware.
Adaptive Technology knowledge, skills and ability required;
Hands-on hardware troubleshooting experience;
Strong oral and written communication, including documentation;
Exceptional interpersonal skills, with a customer service orientation that focuses on rapport-building, listening and questioning skills;
Knowledge of applicable data privacy practices and laws;
A commitment to our mission of providing opportunities for people who are blind and visually impaired, deaf-blind, or multi-disabled is essential.
Employee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
10 days paid vacation
12 paid holidays
6 sick days accrued over the year, up to 16 days available to be accumulated
Insurance Eligibility the 1st of the month after 30 days of employment
Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
Short/long term disability
Life insurance 2x salary
Employee recognition events
Company matched 401(k) plan
Reasonably priced delicious food options on site (except at Glenview location)
Access to micro-kitchens
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
Email Alert for Desktop Support Technician jobs in Chicago, IL, United States
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