Patient Care Coordinator

West Covina, CA, United States

The Coordinator, Patient Care is responsible for coordinating non-clinical tasks to support the delivery of care coordination to patients. Responsibilities include but are not limited to assisting in scheduling medical appointments, durable medical equipment, home health, eligibility/benefit verification, requesting medical records, data entry, review of reports, tracking. The Coordinator, Patient Care is accountable for outreaching patients telephonically, via mail, and document interactions in EMR. The Coordinator, Patient Care will maintain high quality and reliable information related to reports, data, cases, and be able to identify and report any discrepancies. Creating and developing a team approach by being a good communicator and being flexible to the needs of the department.

Essential Duties and Responsibilities include the following:

Assists with arranging services for patients, such as home health, DME, physician appointments, and specialist appointments.

Follows up with patients to ensure arranged services are received.

Maintains turnaround time for compliance.

Keeps patient and/or family members or other customers informed of care coordination.

Assists other staff and supports the team approach.

Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.

Demonstrates honesty and integrity in everyday activities.

Will pull reports and data from multiple sources.

Able to read reports, track data, and document patient interactions in EMR.

Highly organized.

Proficient in excel and other Microsoft applications.

Knowledge of Electronic Health Records (EHR)

Protects privacy for both patients and employees; ensuring all personal health information is kept confidential i.e., (sensitive papers, charts, and reports are not in view of the public).

Treats patients and their families with respect and dignity.

Functions as liaison between administration, patients, physicians, and other healthcare providers.

Interacts professionally with other healthcare service providers.

Communicates appropriately and clearly to management, co-workers, and physicians.

Consults other departments as appropriate.

Knows and follows the Employee Handbook policies and procedures.

Must assist team in case load as needed.

Create an open communication environment by asking questions when in doubt.

Promptly reports system/process issues that affect productivity.

Distribution of work: Daily production will vary from day to day. All assigned work must be completed by the end of business day in order to maintain customer service to patients and turnaround time compliance.

Protect patient’s privacy and adhere to HIPAA regulations at all times.

Performs other duties as assigned

The pay range for this position at commencement of employment is expected to be between $18 - $20 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:

Employer-paid comprehensive medical, pharmacy, and dental for employees

Vision insurance

Zero co-payments for employed physician office visits

Flexible Spending Account (FSA)

Employer-Paid Life Insurance

Employee Assistance Program (EAP)

Behavioral Health Services

Savings and Retirement:

401k Retirement Savings Plan

Income Protection Insurance

Other Benefits:

Vacation Time

Company celebrations

Employee Assistance Program

Employee Referral Bonus

Tuition Reimbursement

License Renewal CEU Cost Reimbursement Program

Business-casual working environment

Sick days

Paid holidays

Mileage

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Requirements

Education and / or Experience:

High school graduate required.

Medical Assistant preferred.

Minimum of 1 year of experience and knowledge of Healthcare & Managed Care.

Knowledge of computers, faxes, printers, and all other equipment.

Proficient in MS Office programs (i.e., Word, Excel, & Outlook).

Typing 30 WPM with accuracy.

Ability to deal with responsibility with confidential matters.

Ability to work in a multi-task, high stress environment.

Ability to be flexible with changes in process and procedures.

Critical Thinking

Experience with HMO, Medicare, and or Medi-Cal

Professionalism

Strong analytical skills with the ability to organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

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