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Innside New York
New York, NY, United States
INNSIDER (Guest Services Agent) At Meli we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity a
Job Source: Innside New YorkAliz Hotel Times Square
New York, NY, United States
Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation : $21/hr Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist wit
Job Source: Aliz Hotel Times SquareHersha Hospitality Management, LP
Jamaica, NY, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $19/hr Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assi
Job Source: Hersha Hospitality Management, LPHilton Garden Inn
New York, NY, United States
Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Registe
Job Source: Hilton Garden InnMargaritaville Resort Time Square
New York, NY, United States
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America
Job Source: Margaritaville Resort Time SquareHersha Hospitality Management, LP
New York, NY, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $19-20/hr Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to a
Job Source: Hersha Hospitality Management, LPHilton Head Health
New York, NY, United States
**Guest Service Agent** **Category: Guest Services** **Full-Time** Since 1976, Hilton Head Health has been the leader in wellness innovation. By rethinking what healthy means and where it begins, we have helped hundreds of guests achieve and maintain wellness of mind, body, and spirit. Located minutes from the beach, we are one of North Americas le
Job Source: Hilton Head HealthLUMA Hotel Times Square
New York, NY, United States
SALARY RANGE: $24.00 WHO WE ARE: At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that it is our Talent's respon
Job Source: LUMA Hotel Times SquareNew York, NY, United States
Job Details
Job Location
La Quinta NYC Central Park - New York, NY
Position Type
Full Time
Salary Range
$19.00 - $21.00
Job Shift
First/Day Second/Afternoon Third/Night
Description
POSITION SUMMARY
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.
ORGANIZATIONAL SCOPE:
Position is responsible for exceptional customer service in order to generate revenue.
ESSENTIAL FUNCTIONS
Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)
Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (16%)
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%)
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (21%)
Cancel room reservations according to procedures. (2%)
Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%)
Show guests to room assisting them with their luggage. (45%)
Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions. (15%)
Check luggage for hotel guests both for day and overnight. (15%)
NON-ESSENTIAL FUNCTIONS
Inventory guest room keys according to policy and request re-keying as necessary.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
Qualifications
Knowledge and Skills: Education: High school education or equivalent experience.
Experience: Three months to one full year of employment in a related position with this company or other organization(s).
Skills and Abilities: Requires a working knowledge of the Front Desk aspect of TTH services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred.
No. Of employees supervised: None.
Travel Required: None.
Hours Required: 8 hour shift; scheduled days and times may vary based on need.
Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes.
Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes.
Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Continually walking, standing, lifting or pulling, 90-95% of time, large step into van.
Continuous Standing Describe the reasons to include time period and frequency.
Continuous standing 95% of time.
Climbing Stairs
Up to approx. 120 steps 10% of 8 hour shift.
Hearing: Moderate
Explain: One-on-one communication with guests.
Vision: Moderate
Explain: Read reports, verify reservations, work with computers.
Speech: Moderate
Explain: One-on-one communications with guests.
Literacy: Critical
Explain: Read reports, reservations, analyze, investigate.
Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
Brass/glass cleaner. No special handling required.
Protective Clothing:
None Required.
Equipment Operation List type of equipment and frequency of use.
Computer use 75%, telephone use 25%, computer printer 25%, calculator 10%, of shift.
Email Alert for Guest Service Agent jobs in New York, NY, United States
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