Guest Service Agent

New York, NY, United States

**Guest Service Agent**

**Category: Guest Services**

**Full-Time**

Since 1976, Hilton Head Health has been the leader in wellness innovation. By rethinking what healthy means and where it begins, we have helped hundreds of guests achieve and maintain wellness of mind, body, and spirit. Located minutes from the beach, we are one of North Americas leading weight-loss and wellness destinations with over 40 years of providing superior hospitality to people seeking a healthy lifestyle. Are you ready to make a true difference in someones life while enjoying a positive work environment! We offer **SUPERB** perks, **Medical benefits, and Paid Time off.**We are seeking a passionate Program Concierge for our expanding Guest Services department. The Program Concierges main responsibility consists of providing remarkable customer service by assisting guests with arrival, departure, and all needs during their stay. Duties include managing the welcome desk, handling the process for arriving and departing guests, organizing recreational activities for the guests including bike rentals, scheduling individual appointments for in-house services as well as off-site services, providing concierge services, communicating maintenance and housekeeping requests for guest accommodations and transporting guests as needed. This position also calls guests prior to their arrival to finalize their transportation needs and pre-schedule any appointments or activities. Furthermore, they are responsible for working with our guests and drivers to manage the transportation schedule.

Must be proficient with computers and software systems

**Benefits include:**

* Earned Paid Time Off (9 days paid in your first year, 16 days in your second);

* Health, dental and vision benefits; with $250 quarterly match in a Healthcare spending or reimbursement accounts such as HSAs or FSAs;

* 5 day work week;

* 50% Employee Discount for spa services at Indigo Spa;

* Use of our workout facilities

**Pay:**

$16.00 - $18.50 per hour

**Additional Benefits:**

* 401(k)

* Dental insurance

* Employee discount

* Health insurance

* Health savings account

* Life insurance

* Paid time off

* Professional development assistance

* Referral program

* Relocation assistance

* Tuition reimbursement

* Vision insurance

**Supplemental Pay:**

* Bonus pay

* Signing bonus

* Tips

**Experience:**

* Customer Service: 1 year (Preferred)

**Salon Services**

**NAIL SERVICES**

*Sink into an infinitely loving embrace as the scent of Chinese Jasmine settles the mind, restoring the body and spirit. Designed by SPARITUAL, Gold 2-step Flexible Color System creates a long-wearing, smudge-resistant, high-shine finish that doubles the wear of your typical manicure. The nail lacquers and nail care essentials are vegan, formulated without any harsh chemicals and are cruelty-free.*

**NATURAL NAILS**

**Gentlemens Manicure 20 Minutes $30**

Relieve dry and overworked hands; nails are groomed followed by a warm oil soak to help restore and hydrate the nails and cuticles. An arm and hand massage with a hot towel finishes the service for a moment of mindful stress reduction

**Gentlemens Pedicure 30 Minutes $40**

Your feet will feel softer, smoother, and rejuvenated after warm foot soak. Nails are groomed, a callus treatment is applied and a soothing foot and lower leg massage with hot towel relieves tension.

**No-Frills Manicure 20 Minutes $30**

Nails are groomed followed by a warm oil soak to help restore and hydrate the nails and cuticles. This essential care service reduces risk for future hangnails and cuts around the cuticles. Finish with a hydrating hot towel and soothing arm and hand massage. Does not include a polish.

**No-frills Pedicure 30 Minutes $40**

Kick off your shoes for this essential foot care. Rejuvenate your feet in a warm foot soak before nails are groomed and a callus treatment applied. Finish with a softening hot towel treatment and soothing foot and lower leg massage.

**Mandarin Honey Manicure 30 Minutes $40**

Hands are restored with a warm soak and gentle exfoliation, then hydrated with a hot towel and mandarin honey lotion application that provides antioxidants, boosts collagen production, reduces fine lines and improves skin tone. Service includes trimming, filing, cuticle care and polish.

**Mandarin Honey Pedicure 40 Minutes $50**

After a warm soak, your feet will be refreshed with complete nail care maintenance. Enjoy an exfoliating scrub followed with hot towel and moisturizing and hydrating mandarin honey lotion application. Nails are finished with your choice of polish color.

**Sweetgrass Manicure 40 Minutes $50**

Soft scents of our positive energy-promoting sweetgrass essential oil is added to a warm soak which helps open airways and improves concentration. Hands are then refreshed with a sweetgrass exfoliation healing dry, chapped skin, followed by a hand and arm massage with masque and hot towels. Cuticles are conditioned while nails are are shaped, buffed/filed and finished with your choice of color.

**Sweetgrass Pedicure 50 Minutes $60**

Add a few drops of *calm* into your service with our sweetgrass essential oil warm foot soak. Nourish dry feet and legs next with a sweetgrass exfoliation and massage. A masque and hot towels are applied for extra hydration. Nails are finely groomed and finished with your choice of polish.

**Palms Paradise Manicure 50 Minutes $60**

Your paradise begins with a warm soak and a gentle lavender sugar scrub. A hydrating masque for your hands and arms will deliver moisture to instantly revive skin while cuticles and nails are shaped and nourished. Extend your relaxation as your arms are gently massaged with hot stones and your hands are wrapped in a paraffin treatment. Nails are finished with a polish color of your choice.

**Pampered Soles Pedicure 80 Minutes $80**

Wind down while your feet are bathed in a lavender infused soak and then exfoliated with a soothing sugar scrub from your knees to your toes. After grooming nails and calluses, a hydrating masque is applied to help soften rough skin. Stressed muscles are soothed with with a hot stone massage and your feet are carefully wrapped in a paraffin treatment which removes dead skin cells and boosts moisture levels of the skin post treatment. Your ultimate relaxing experience is completed with warms towels and polish color of your choice.

**DEPILATORY WAXING & TINT**

**Brow Shaping** $25

**Chin Wax** $25

**Lip Wax** $25

**Brow Tint** $25

**Lash Tint** $25

**Facial Services**

*Relax with one of our luxurious and highly effective facials. The Indigo Spas personalized facial* *treatments, sourced from world-renowned skincare experts Skin Authority and Eminence* *Organic Skin Care, will maximize your skins performance and help restore its glow!*

**Farmers Market Organic Facial 50 Minutes $135**

Relax while one of our highly trained estheticians customizes a lavish treatment that will bring out the best in your skin. Based on your skincare concerns, our Eminence Organic Skin Care line has products that will assist in clearing, calming, and brightening your skin.

**Fit & Firm Transformational Facial 50 Minutes $165**

This results-driven, Skin Authority treatment will resurface and remove dead skin layers while repairing individual conditions related to acne, aging, hyper-pigmentation, and sensitive skin. A powerful dose of antioxidant Super C Serum is applied to fight damage and protect your skin for a more vibrant youthful condition. While a personalized mask sets, enjoy a tranquil arm and hand massage. Skin tone is instantly brighter, fine lines and wrinkles softer and smoother, and collagen is stimulated after one treatment.

**Indigo Organic Signature Facial 80 Minutes $210**

Start with a seasonal sugar scrub and Apricot Oil application on your back to relax and exfoliate. Gently turn upright and continue the experience with our Farmers Market Organic Facia