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CLM Technical Consultant

Menlo Park, CA, United States

Title: CLM Technical Consultant

Location:

Duration:

CLM Technical Consultant

Essential Duties and Responsibilities

Drive requirements and use case DocuSign CLM sessions with the business stakeholders

Translate and document user requirements into functional specifications and present them in easy-to-read process/data flows

Analyze DocuSign CLM issues as a systems Admin, troubleshoot complex contract workflows and issues, document recommended fixes, and have the expertise of how to resolve efficiently

Lead, manage, and drive tickets to a resolution out of ServiceNow and JIRA

Communicate to stakeholders with clarity and transparency

Perform training sessions for stakeholders, users, and technical teams as needed

Lead multiple, concurrent projects to ensure quality and on-time delivery

Qualifications

Bachelor's degree in the field of computer science or a similar technical area

Overall, more than 5 years of software development and Support experience

3+ years of DocuSign CLM Admin experience in designing and troubleshooting is a must

Order Management, Legal and P2P domain/functional knowledge is preferred

Knowledge with JIRA, ServiceNow, Salesforce

Experience in the agile development cycle, running multiple sprints and leading a team to test & deliver business initiatives

Strong expertise in business process management, technology architecture point-of-views, tool evaluation, roadmap definition & business partnership

Excellent critical thinking, problem-solving, and analytical skills with attention to detail.

Strong verbal and written communication skills including the ability to effectively collaborate with a diverse group of people.

Self-starting, ability to work with minimal direct supervision; takes ownership.

Ability to effectively prioritize and execute tasks in a high-pressure environment and must be able to manage multiple requests at the same time.

Strong team player: the ability to lead peers in the accomplishment of common goals.

Must be capable of collecting information from multiple sources and integrating the information to find creative ways to meet the business needs.

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