Technical Consultant, Observability

Mountain View, CA, United States

Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co .

You will have the opportunity to work with a tremendous services, engineering, and sales team while wearing many hats and collaborating cross-functionally across the organization. This is a meaningful role, as an Observability Architect, you have an outstanding chance to create an immediate impact on the success of Elastic and our customers.

What You Will Be Doing: Deliver Elastic solutions and elastic stack expertise to drive customer business value from our products. Work with clients to facilitate strategy, roadmap, design, and sizing in workshops. You will apply your soft skills to advocate for your customers, build relationships and exhibit strong communications skills. Comfortability working remotely in a highly distributed team. Your activities will include development of demos and proof-of-concepts that highlight the value of the Elastic Stack and solutions other topics will include Elastic solutions adaption and acceleration along with data modeling, query development and optimization, cluster tuning and scaling with a focus on fast search and analytics at scale.

Daily tasks include driving and handling the objectives, requirements gathering, project tasks, project status, dependencies, and timelines, to ensure engagements are delivered optimally and on time while meeting the business objectives. Work across teams with engineering, product management, and support teams to identify feature improvements, extensions, and product defects. Facilitate feedback from field back to the product. Engage with the Elastic Sales team to scope opportunities while assessing technical risks, questions, or concerns. Be a mentor to your team members.

What You Bring Along: Minimum 5 years as a consultant, engineer or architect

Experience in time series data ingestion. End to End Ingestion methods (Agent, Beats, and Logstash).

Familiarity with messaging queues (Kafka, Redis).

Ingest optimization, data streams and sharding strategy

Ingest lag analysis and improvement. Elastic Common Schema knowledge, data parsing and normalization

Enable customer to adapt Elastic Observability Solution and related OOTB features

Design and build custom visual artifacts and understanding of key critical metrics that make valuable contributions to your customer.

Identify thresholds for alerting

Knowledge in deploying enterprise observability (Metrics and Logs) solutions at scale (application performance monitoring (APM), User experience monitoring (UEM), Infrastructure optimization, Network visibility and monitoring).

Experience leading observability projects at both the architectural and program level

Experience working with monitoring tools that integrate into service management

Bachelor's, Master's or PhD in Computer Science or related engineering field preferred, or equivalent combination of education, training, and experience

Experience working to deliver and complete professional services engagements. Experience as a public speaker to large audiences on enterprise infrastructure software technology to engineers, developers, and other technical positions

Hands-on experience and an understanding of Elasticsearch and/or Lucene

Excel at working directly with customers to gather, prioritize, plan and implement solutions to customer business requirements as it relates to our technologies

Understanding and passion for open-source technology and knowledge and proficiency in at least one programming language

Strong hands-on experience with large distributed systems and application infrastructure from an architecture and development perspective

Knowledge of information retrieval and/or analytics domain

Understanding and/or certification in one or more of the following technology Kubernetes, Linux, Java and databases, Docker, Amazon Web Service (AWS), Azure, Google Cloud (GCP), Kafka, Redis, VM's, Lucene

Occasional travel may be required - 20%

Bonus Points: Big 4 experience

Deep understanding of our product, including Elastic Certified Engineer certification

Comfortable with Ansible, JavaScript, Terraform

ECK experience or Kubernetes

Knowledge of machine learning and Artificial Intelligence (AI)

Proven understanding of Java and Linux/Unix environment, software development, and/or experience with distributed systems

Experience and curiosity about delivering and/or developing product training

Experience contributing to an open-source project or documentation

Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary

Health coverage for you and your family in many locations

Ability to craft your calendar with flexible locations and schedules for many roles

Generous number of vacation days each year

Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service

Up to 40 hours each year to use toward volunteer projects you love

Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected] We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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