Senior Payments Operations Manager

Phoenix, AZ, United States

Job Title

Senior Payments Operations Manager

Location:

CityScape

What You'll Do

As the Senior Manager, you will be bringing your vast experience to the bank in leading a team of dynamic digital and payment business analysts to deliver projects of various complexity to market. The team is responsible for deeply understanding the use cases that drive our consumer and commercial business in the payments and digital space and the associated applications and processes that enable those flows. They represent the business use cases through the project lifecycle and relentlessly focus on the end user experience. Through this subject matter expertise and in partnership with product and technology the team works to gather detailed requirements, document them, and articulate their impact in the context of WAB’s over all ecosystem to deliver new services and capabilities.

This team plays a critical role to connect product, operations, and technology to deliver our strategic roadmap and continuously improve the overall experience for our customers and the Bank. This can take the form of continuous delivery and enhancements on existing flows/technology or be as large as enterprise initiatives establishing completely new technology and processes. Through it all, this group works shoulder to shoulder with product and technology to design, develop and test the solution to deliver a superior product in alignment with our change management practices. They can articulate the business goal to a wide variety of stakeholders to drive understanding to better align the combined efforts.

The group also acts as tier 3 functional subject matter experts and assists in production issues that are unable to be resolved through tier 1/2 support from time to time. This can mean actively engaging with production incidents to determine impact, articulate workarounds and drive resolution to restore services.

What We Are Looking For

The role is responsible for leading a dynamic team of digital banking/payment analysts and leaders to continue scaling and maturing our business analysis functions at the Bank to deliver on our strategic roadmap. Leveraging your significant experience in understanding use cases and business processes in the payment and digital space you will act as the point person for critical enterprise initiatives that expand our payment and digital capabilities. This will see you drive execution including setting priorities, defining scope, and follow through to implementation and BAU support while proactively managing multiple stakeholders across functions and levels throughout the execution lifecycle. Your projects will be large and complex, and with the support of your team, you will need to bring clarity where there is ambiguity.

To do that you will work closely with business users, product and technology and translate business needs into process and technology requirements that solve business problems. It will be key that you are able to understand, document, and articulate current state and define the transformation needed to achieve the future state aspiration. Through this entire process you must articulate the benefits and implication of change and drive alignment with key stakeholders while maintaining simplified processes and strong controls for risk. To be successful, you will foster relationships that allow you to influence the outcome and results to meet the groups objectives.

In addition to functional design and fostering understanding in the project, you will need to create acceptance criteria and perform/coordinate user acceptance testing leveraging your team, and the teams of others to ensure that end to end flows behave as expected and meet the business need. When defects are discovered, aggressively manage their resolution through partnership with IT to ensure that development and QA understand the nuance of various business cases and the expected results.

The significant individual contributions you can provide will be combined with managing an aggressive talent agenda that focuses on talent attraction and development, ensuring a collaborative, supportive and inclusive culture and positioning the team for the future. Recruit and develop talented digital product and payment experienced individuals who understand the business objectives and can translate into technical application related functions and capabilities and deliver strong results. Foster an entrepreneurial and resilient culture of continuous learning to consistently achieve bigger and better results through the combined efforts of your team.

What You Need To Have

Bachelor’s degree in accounting, Finance, Business Administration, other relevant field from a four-year college or university required.

10 + years in a bank, FI, or Fintech in a combination of relevant roles (product management, business analysis, technical support, etc) that lend experience in treasury/digital payment products from implementation, operations, and technical service;

5+ years effectively leading people and developing/cross training to gain deep expertise in application and product knowledge including how to take ownership while managing to a scaling environment: working to develop opportunities for people from within the organization and growing a team to be a leading contributor to our future success.

Ability to resolve complex problems with minimal guidance; excellent analysis, critical thinking, and problem-solving skills

Ability to drive transformation and execution with technology

Must be able to capture and critically evaluate gaps, requirements and translate into working solutions with supporting documentation

Must be able to get work done through others, influence, and prioritize

Must be able to seek clarity and persevere through ambiguity; demonstrate flexibility and quickly adapt to changing priorities

Work on problems of diverse scope where analysis of data is required; comfort with high priority projects where business problems and stakeholder management can be complex

Ability to communicate effectively and simplify complex concepts or solutions into terms that can be widely understood

Excellent project and program planning and managerial skills are required; strong organizational skills, with ability to independently own bodies or work and manage deadlines

Excellent understanding of the underlying technology that powers solutions in the payments and digital space

Experience leading vendor product technical enablement in concert with internal teams, application change management and issue/resolution management, experienced in managing business process improvement, and problem/incident management.

High degree of character and dependability, ability to lead by example and being present for the team is a must. Highly adept to a changing environment and a leader in problem solving

A beginner’s mindset that allows you to focus on continuous learning across a broad range of applications

Entrepreneurial spirit that enables you to align stakeholders to a shared goal and be resilient in the face of project obstacles or roadblocks.

SFTP file management and API experience a plus.

FIS BST/BEB/CEB, Fiserv EPP/Dovetail, FIS Integrated Payables, VolPay, FIS IBS core experience a plus.

Advanced payments knowledge to include payment types (ACH, Wires, SWIFT, RTP, Zelle Disbursements) and file transfer protocol (FTP/SFTP) and API banking.

Benefits You’ll Love

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About The Company

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation

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