Product Operations Senior Manager

Phoenix, AZ, United States

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Product Operations Senior Manager discovers, develops and evaluates new product ideas, enhancements to existing products or strategic product extensions, and translates research discoveries into usable and marketable product features, elements and whole product deliverables. Compiles and evaluates market product requirements and identifies enhancements to current features and functionality. Establishes product specifications and coordinates cross-functionally with other engineering, marketing and sales, to ensure successful product design and implementation. May focus on video and/or voice product development, enhancement and delivery

What you will do to contribute to the company's success

Cross-Functional Change Management - collaborates and sets requirements with cross functional teams, notably: billing, web, software devops, accounting, customer service, training, sales. Works with product management, marketing, customer service, and technology teams to ensure operational alignment across all stages of the product lifecycle. Facilitates prioritization of initiatives and represents Residential Services in backlog refinement sessions. Facilitate communication and collaboration between teams to ensure project milestones are met and operational issues are resolved swiftly

Process Optimization - Defines product development workflows and best practices to drive efficiency within the team and free up product managers to focus on building great products. Serves as point person for Residential Services in the development of enterprise intake and change management form.

New Product Development - Works with VP of Product to define new product ideas, validate through research and spin up pilots to further test.

Quality Assurance and Compliance: Ensure all product operations comply with relevant laws, regulations, and company policies. Work with relevant teams to establish standards and practices that maintain product integrity and customer satisfaction.

Product Instrumentation : Works closely with product team to establish key dashboards and metrics to measure product success

Risk Management: Identify operational risks and develop mitigation strategies to address potential impacts on product delivery and quality. Implement contingency plans as needed to address unforeseen challenges.

Qualifications

5+ years' experience working in product orientated roles or software engineering

Operational Excellence:

o Experience in developing and optimizing operational processes.

o Ability to identify inefficiencies and implement solutions to streamline workflows.

Cross-Functional Collaboration:

o Experience working with various departments such as engineering, marketing, billing, web

o Ability to facilitate communication and collaboration across teams.

Data-Driven Decision Making:

o Experience in leveraging data and analytics to drive product decisions and improvements.

o Familiarity with data tools and platforms for monitoring product performance.

Customer Focus:

o Experience in gathering and analyzing customer feedback.

o Ability to translate customer needs into product requirements and features.

Skills:

Analytical Skills:

o Strong analytical and problem-solving skills.

o Proficiency in data analysis tools such as SQL, or specific product analytics platforms.

Communication:

o Excellent verbal and written communication skills.

o Ability to present ideas clearly and persuasively to stakeholders at all levels.

Technical Understanding:

o Good understanding of software development processes and technologies.

o Ability to converse with technical teams and understand technical challenges.

Change Management:

o Experience in managing change within an organization.

o Ability to guide teams through transitions and adopt new processes or tools.

Attention to Detail:

o Strong attention to detail to ensure quality and accuracy in all operational aspects.

o Ability to spot potential issues before they become significant problems.

Customer Centricity:

o Deep understanding of user experience and customer journey.

o Commitment to delivering high-value products that meet customer needs.

Core Competencies

Committed: Values each customer, while working hard to keep their business and support our communities.

Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.

Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

•Medical, dental, and vision plans - start when you start!

•Life insurance (self, spouse, children)

•Paid time off (vacation, holiday, and personal/sick days)

•401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)

•Group Legal plan with Identity Theft Protection

Additional Perks

Tuition reimbursement (up to $5,250 on 1st year)

Annual community support to various organizations across the U.S.

Associate recognition & awards programs

Advancement opportunities

Collaborative work environment

FREE Cable One services for associates who live in a serviceable area

Up to $75/mo. Stipend (Phoenix associates

Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValuNet Fiber Only)

We're an Award-Winning Organization!

•Forbes' "America's Best Midsized Employers" 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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