Co-Lead Case Manager

Brownsville, TX, United States

Overview:

About Upbring

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors , brave as the thousands of Texas Children and families we serve. We stand up for those who cant speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

About our Children's Shelters

Many children begin life in the face of serious challenges. Instead of playing pretend and imagining grand adventures, unaccompanied children face perilous conditions alone as they travel to unfamiliar countries, leaving home and loved ones behind to escape war and violence. Our childrens centers, operated through a grant from the Office of Refugee and Resettlement (ORR), provide safety, stability and wraparound services. We help children grow into adults who have received love and kindness, instead of only violence and chaos.

What You'll Do

The Co-Lead Case Manager will assist the Lead Case Manager with the overall responsibility of developing and managing the implementation of case management operational policies and procedures and case management services of Unaccompanied Children (UC) in accordance with Agency policies, licensing, and funding standards and requirements, and other federal, state, CARF and local regulatory requirements. If needed, this position will carry an active caseload.

Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

All Upbring Children's Shelters employees must comply with ORR's vaccination mandate.

All staff must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children (UC). Medical and Religious exemptions may be requested after an offer of employment is accepted.

Responsibilities:

We Are Warriors | We Set the Standards for Child Welfare

Work Standards

Review and monitor the family reunification packets, intake/eligibility, verification, assessment, and approval process for incoming UC; assist with the interview process of UC to determine eligibility, conduct needs assessment, and obtain pertinent information to assist in the delivery of program services

Participate in planning, coordinating, implementing, and evaluating designated social service program(s)

Maintain an active caseload if needed and provide case management services that meet the needs of the UC and are in accordance with Agency policies, licensing and funding standards and requirements, and other federal, state, CARF, and local regulatory requirements

Always comply with HIPPA

Other duties and special projects as assigned

Communication

Collaborate with Lead Case manager in ensuring the completion of all necessary paperwork and documentation within () 72 hours of (UAC) placement

Review and completion of Family Reunification Packets, Case History (if applicable), Release Request Worksheet, and Verification of Release Forms.

Collaborate with Lead Case Manager to Maintain systems and processes for required statistical data and reports; complete weekly, monthly, quarterly, and annual reports to meet Agency requirements, licensing and funding standards and guidelines, and other regulatory requirements

Ensure all case management services, case files, and service plan outcomes meet licensing standards and will successfully pass auditing guidelines; complete, maintain, and review case files and records, including, but not limited to official documents, relevant and required information in accordance to licensing and funding standards and other regulatory requirements

Review case file information in the ORR UC Portal

We Are Servants | We Help Others

Teamwork

Work closely with the Lead Case Manager, interdisciplinary team to develop, monitor, manage, and evaluate individual treatment and behavior plans.

Collaborate with the supervision of case managers working together, communicating, and managing with consistency

Collaboratively work with the clinical department to ensure and monitor the completion of the Individual Service Plan (ISP) and assessment within 5 days of UC placement

Assist the Lead Case Manager in Responding to escalated issues and concerns raised by a sponsor or UC within a timely manner.

Verify and ensure case management staff is conducting individual weekly meetings for assigned caseload to assess UCs mental, emotional, and social well-being

Assist the Lead Case Manager to provide oversight and guidance for the case management team as it relates to best practices, problem and conflict resolution, and referral services as it relates to providing the highest level of case management services to UC; serve as an advocate and liaison for the UC; build and maintain positive working relationships with UC service providers, family, and interdisciplinary team

Travel and assist with the evacuation of UC in an emergency or natural disaster

Work closely with Lead Case Manager and other service providers to ensure UC are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives

Serve as a member of the administrator on-call (AOC) team

We Are Family | We Are Passionate & Compassionate

Building Relationships

Oversee and manage family or sponsor reunification for UC

Work closely with case management staff, interdisciplinary teams, and other program service providers to ensure UC are receiving the full scope of available program services and resources to meet Individual Service Plans (ISP)

Work closely with UC to build trust and a positive rapport, while maintaining ethical boundaries always

Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices

Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community

Developing & Engaging Others

Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance and ensure established program goals and service delivery is achieved at the highest quality level; provide ongoing support and coaching to all direct report to ensure the facility is operating effectively and efficiently in accordance to established programs goals and objectives

Work closely with Lead Case Manager and management team to interview, hire; arrange for external training and provide and/or coordinate in-service training for staff development

Maintain an appropriate staffing level to ensure the needs of the residents, ratio standards, and program goals are being met; work closely with the management team to create and maintain work schedules to meet staffing and ratio needs

Regularly review employee performance and provide supportive feedback

Complete, conduct and submit the 90-day and annual performance evaluations per the established completion date and agency policy and procedures.

Qualifications:

Minimum Qualifications

Masters degree in the behavioral sciences, human services, or social services fields AND at least 1-year progressive employment experience that demonstrates supervisory and case management experience

OR

Bachelors degree in the behavioral sciences, human services, or social services fields AND at least 2 years of progressive employment experience that demonstrates supervisory and case management experience

Strong working knowledge of motivational interviewing

Ability to establish rapport, trust, and boundaries with children, parents, and families

Strong interpersonal and people skills with the ability to work and interact with diverse groups of people

The ability to apply compassion and empathy, while dealing with stressful and difficult situations

The ability to work independently and collaboratively within a group

Excellent writing skills with the ability to write in a detailed and concise manner, writing free of grammatical errors

Strong and effective communication (verbal) skills with the ability to clearly communicate thoughts and provide instruction

Strong organizational and time management skills with the ability to monitor the case management departments heavy caseload and meet deadlines

Proficient in Microsoft Word, Excel, and Outlook

Bilingual (English and Spanish based on service area and service population)

Preferred Qualifications

1 year of supervisory or management experience

Experience working with child welfare or other disadvantaged populations

LMSW, LPC, LCSW, or LMFT

Perks at Upbring

Competitive PTO & paid holidays

Health, dental, vision insurance & more!

403(b) Plan

Employee Assistance Program

24/7 access to telemedicine and counseling services

Discounted Gym Memberships

Physical Demands & Work Conditions

This position requires sitting and looking and using a computer for long periods of time

Position works in a child facility and has constant exposure to children

Lift, push, pull, move up to 50 lbs

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Diversity. Equity. Inclusion. Belonging

We are a diverse and inclusive Organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best TO FULLFILL OUR MISSION OF BREAKING THE CYCLE OF CHILD ABUSE.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.