IT Help Desk Technician (Secret Clearance Required)_

Fort Carson

**Overview**

**Work Where it Matters**

RiverTech, an Akima company, is not just another federal professional solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At RiverTech, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

**For our shareholders** , RiverTech provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

**For our government customers** , RiverTech provides innovative solutions to complex engineering and operational challenges and delivers wide-ranging services for mission support, systems engineering, and IT.

**As a RiverTech employee,** you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

**Job Summary:**

The 4th Infantry Division and Fort Carson builds and maintains combat ready expeditionary forces necessary to fight and win in complex environments as members of a Joint, Interagency, Intergovernmental, and Multinational (JIIM) team or as a Mission Command Element (MCE); provides first class support to Soldiers, Airmen, Civilians, and Families; and enable unified action with community, state, and interagency partners to accomplish all assigned missions. The US Army Signal Regional Network Enterprise Center (RNEC) Fort Carson, CO provides secure, reliable and responsive service in information resources and information technology to multi-component forces, fully supporting Fort Carson as a Power Projection Platform. The RNEC serves as principal focal point at Fort Carson for information management matters and provides functional policy and guidance on Fort Carson IT systems and support, to include long haul and base communication (BASECOM) services for the entire installation, including all tenant organizations and activities. Additionally, the RNEC provides the information technology management strategic planning perspective to the Fort Carson strategic planning process, to include alignment with the Army strategic vision, goals and objectives. The RNEC develops and implements Fort Carson IT performance measurements and provides oversight of Fort Carson Information Assurance Program. The RNEC serves as Fort Carson's functional proponent for AKM transformation, Army Enterprise portals, Army Knowledge Enterprise Architecture and Army Enterprise Info-structure.

The mission at Army Community Services (ACS) is to prepare and empower our Total Military Family to meet the challenges of military life by providing essential programs, resources, and services that enhance knowledge, life skills, well-being, quality of life, and retention. ACS supports the Commanders' ability to sustain mission readiness to fight and win on any battlefield.

Our Help Desk Technician will perform as a member of our comprehensive team conducting computer and IT system troubleshooting and support directly to ACS and ACS's mission. Our ideal candidate will provide end-user assistance at the workstation or docking stations and perform troubleshooting and repair services for all hardware and software issues, movement of and reinstallation of IT assets during personnel moves, changes, and deletions to deployed IT assets, printers, scanners, and other peripherals as well as provide IT support for intermittent off-site activities such as conventions, seminars, boards, and training.

This is a full time, permanent position.

**Responsibilities**

**Job Responsibilities:**

+ Analyze and resolve various IT classified and unclassified system problems.

+ Test and analyze computer hardware and software, networks, and systems malfunctions to resolve physical and logical processing problems.

+ Install, configure, troubleshoot and maintain end user equipment and software.

+ Adjust equipment configurations and realign port allocations.

+ Resolve Local Area Network (LAN) installation and operation problems with the end user.

+ Provide on-site technical assistance to end users including assistance with Microsoft operating system, user profiles, computer applications and hardware. This includes any technical support for upgrades or replacement programs.

+ Notify supply personnel of anything needing to be reorder, such as, print toner, paper, etc for the organizational printers.

+ Agreement of Non-Disclosure Statement for PII and sensitive procurement information.

+ Answer general questions from end-users on hardware, software and Microsoft Office issues.

+ Maintain an automated tracking sheet of organization assets (printers / MFD’s and computers) to include, computer name, user, mac address, model number, serial number and location.

+ Maintain spreadsheet with all information required for accreditation packet and provide to designated Department of the Army Civilians when changes are made.

+ Coordinate with designated Department of the Army Civilians for port and telephone moves and installs. - Receive and execute trouble tickets from direct users and from the Army Enterprise Service Desk (AESD) through the AESMP Ticket system.

**Qualifications**

**Minimum Qualifications:**

+ Minimum High School Diploma/GED.

+ Minimum one (1) year related experience in IT Help Desk duties.

+ Demonstrated experience troubleshooting the Microsoft Windows 10 operating systems and compatible computer applications.

+ Experience with Microsoft Office 365 product configuration and support in an enterprise environment.

+ Desktop and laptop hardware service and support.

+ Minimum SECRET Clearance Required.

+ Minimum DOD 8570.01-M IAT II Certified in at least ONE of the following certifications at time of hire:

+ IAT Level II Certifications:

+ Security+ CE

+ CCNA Security 3.

+ CSA+ GICSP

+ GSEC

+ SSCP

+ IAT Level III Certifications (Also Acceptable):

+ CASP+ CE

+ CCNP Security

+ CISA

+ CISSP

+ GCED

+ GCIH

+ Obtain Current Windows Operating System (OS) certification within 6 months of hire.

**Posted Salary Range**

$25 to $27.63 per hour

**Benefits Information**

SCA - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Vacation, holiday and sick Leave offered will be as defined under the DOL's Wage Determination.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at [email protected] or 571-353-7053 (information about job applications status is not available at this contact information).

**Job:** Information Technology

**Travel:** None

**Organization:** RiverTech

**Clearance:** SECRET

**Work Type:** On-Site

**Remote:** No

**ReqID:** 2024-11745