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Parallel Partners
Chicago, IL, United States
Service Desk / Helpdesk Technician, Level 1, Chicago, IL Summary: This Service Desk / Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain th
Job Source: Parallel PartnersParallel Partners
Chicago, IL, United States
Helpdesk Technician, Level 1, Chicago, IL Summary: This Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Helpdesk T
Job Source: Parallel PartnersEnvoy
Chicago, IL, United States
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. Our IT team is looking for a dynamic IT Helpdesk Associate to join our Chicago office! Our IT Helpdesk Assoc
Job Source: EnvoyBrown & Riding
Chicago, IL, United States
Description POSITION SUMMARY: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. ESSENTIAL FUNCTIONS: • Provide technical assistance and support for incoming queries and issues relate
Job Source: Brown & RidingHEROIC
Chicago, IL, United States
HEROIC.com (HEROIC Cybersecurity) is seeking an IT Support Technician to help manage IT operations for our clients in Chicago, Ill , and surrounding areas. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services. How YOU will make a Difference: As a member of the IT Team, you will b
Job Source: HEROICHEROIC Cybersecurity
Chicago, IL, United States
Job Description Job Description HEROIC.com (HEROIC Cybersecurity) is seeking an IT Support Technician to help manage IT operations for our clients in Chicago, Ill, and surrounding areas. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services. How YOU will make a Difference: As a
Job Source: HEROIC CybersecurityHEROIC Cybersecurity
Chicago
Job Description Job Description HEROIC.com (HEROIC Cybersecurity) is seeking an IT Support Technician to help manage IT operations for our clients in Chicago, Ill, and surrounding areas. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services. How YOU will make a Difference: As a
Job Source: HEROIC CybersecurityWTTW News
Chicago, IL, United States
** Position Description** **Systems Support Specialist** Location **Chicago, IL** Job Code **244** # of openings **1** WTTW (Chicago PBS) and WFMT (Classical radio) are seeking a full-time **Systems Support Specialist**. This position is responsible for providing technical support and assistance for users. **KEY RES
Job Source: WTTW NewsChicago
Job Description Job Description We are looking for a competent IT Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent IT Helpdesk Technician must have a good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers seeking technical assistance in person, over the phone or email
Perform troubleshooting through diagnostic techniques and pertinent questions both in person and remotely.
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs and tickets
Follow-up and update customer status and information
Pass on any feedback or suggestions from customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Requirements
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
IT Helpdesk Technician jobs in Chicago
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