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Front Desk Coordinator/Front Office Manager

Atlanta, GA, United States

Job Description Job Description We are seeking a highly motivated and enthusiastic Front Desk Coordinator/Front Office Manager to join our team at the Dermani Medspa North Buckhead Chastain location! Dermani Medspa is a reputable medspa that originated in Atlanta, GA. We are a fast growing company that focuses on providing wonderful customer service, and scientific evidence based aesthetic services to our patients.

This is a full time position that can average 35-40 hours a week, operating in 10 hours shifts. We are open to hiring the appropriate candidate for this position as a front desk coordinator, and then promoting to a front office manager, if there is the potential and drive to progress within the company. Our hours of operation are Monday through Friday, 9:00-7:00, Saturday 9:00-5:00.

Responsibilities:

Creating a welcoming atmosphere in the lobby. Most importantly, providing quality customer service to our patients

You will coordinate and oversee all facets of front office duties; providing a knowledgeable check-in and check-out process, rescheduling, taking payments, signing up clients for memberships, coordinating and communicating with providers, etc

Manage patient information and accurately documenting in patient profiles

Answering phone calls with professionalism, politeness, and positivity

Respond to daily incoming emails and inquiries

Keep the front desk and lobby area clean and organized. Light cleaning during downtime

Open and close the front desk/lobby area

Communicate regularly with Clinical Director regarding any client situations seen through emails, messages, or interactions at the front desk

Maintain a business professional appearance with attire, hair, make-up, etc

Prospecting for new clients/members to grow the business

Manage front desk coordinators schedules

Office supply inventory and retail inventory management

Review client accounts for accuracy

Adhere and has full knowledge of Dermani MEDSPA Front Office Manual, services, and memberships details

Field phone calls regarding client’s accounts

General accountability for all front office activities in the facility

Qualifications:

The ideal candidate should have a minimum of 2 years of customer service or front desk experience, with a preference for those with prior experience in an aesthetics/med spa or healthcare environment

Strong knowledge or familiarity with aesthetic treatments, medical grade skincare products, and trends in the aesthetic, beauty, and wellness industry

Sales and commission driven

Focused on contributing to the growth of our company

Ability to work cohesively with others and be a team player

Ability to complete and prioritize duties without supervision

History of strong work ethic, punctuality, good attendance, and reliability

Proficiency in using office software, POS, and scheduling systems, experience with ZENOTI software is a plus

High school or equivalent (Required)

Customer service: 2 years (Required)

Managerial/supervisor experience: 1-2 years (Required)

Med spa/aesthetic/healthcare experience: 1-2 years (Required)

Schedule:

10 hour shift (4 days a week)

Benefits:

Paid Training

Hourly and commission pay

Employee discount

Opportunities for advancement

Health, dental, and vision insurance

401(k)

Company Description Family owned Dermani Medspa Franchisee with four existing locations in North Buckhead, Alpharetta, Peachtree Corners, and Cumming. Company Description Family owned Dermani Medspa Franchisee with four existing locations in North Buckhead, Alpharetta, Peachtree Corners, and Cumming.

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