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Manager, Enterprise Operations_

Chicago

Overview

Oversees national and regional enterprise accounts. P erforms operational needs analysis,monitors and refines systems and procedures, and delivers metrics and measurements to management and the client for continuous improvement.

Responsibilities

+ Oversees responsibility for National and Regional Enterprise Account(s)

+ Directs activities of Site Managers and Area Managers of specific Account

+ Monitors operations for efficiency and quality of service

+ Liaison with all regional operations areas

+ Manages to regional budgetary guidelines

+ Monitors operating unit activities to ensure compliance with CBPS and client policies, as well as contract requirements

+ Assists in renegotiating unit contracts

+ Establishes productivity guidelines

+ Coordinates placement and assignment of personnel throughout division

+ Assists in develops financial and budgetary forecasts for each unit

+ Monitors financial performance including billing and receivable procedures

+ Liaison with all CBPS staff functions on activities relating to own operating units

+ Maintains working relationship with representative including identifying needs analysis, handling criticism & informing of progress

+ Audits Site Manager and Area Manager’s administration of CBPS personnel policies and actions to ensure fair and equitable treatment of all employees

+ Plans for development of unit employees at managerial and non-managerial levels

Plans for staffing and implementation of new accounts and services

Qualifications

+ Bachelor’s degree required or equivalent work experience

+ Minimum 10 years previous related operations experience setting and experience in the reprographic/mail industry

+ Identify operations metrics and measurements, including productivity capacity models, performance measurements, and service standards

+ Develops and manages relationships with clients on a day-to-day basis as it relates to the delivery of operations, management, data, or statistical services and products;

+ Seeks out and address client issues to prevent service level deficiencies

+ Advanced knowledge of mail, copy, fax and binding machinery

+ As required by account contract, knowledge of industry trends and technological changes

+ Advanced knowledge of Windows 95/98, MS Word, Excel and PowerPoint

+ Floor plan and Organization Chart creation ability a plus

+ Communicate effectively with diverse groups and clients

+ Manage complex projects that impact operations effectively, within time and budgetary constraints

+ Ability to work varied extended hours

+ Advanced ability to execute and deliver the highest quality and production

+ Advanced ability to motivate, manage, mentor and train staff

+ Advanced organizational, administrative, record keeping and time management skills

+ Creative strategic thinking and performance

+ Excellent presentation and interpersonal skills

+ Excellent written and oral communication skills

+ In-depth knowledge of current industry standards in three or more of the following: mail, copy, fax, records, messenger, reception, housekeeping and related services

+ Strong team approach to business

+ Expert in customer service skills, professional attitude and appearance

PHYSICAL DEMANDS

+ 35% Travel required

+ Occasionally lifting and/or moving of up to 10 lbs.

What We Offer:

+ An opportunity to join an established team and be part of a successful and proven global organization!

+ A competitive compensation program!

+ Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!

+ Employee discounts on Canon products & vendor discount programs for employees!

+ World-Class Training & Career Development Programs!

Job LocationsUS-IL-CHICAGO

Posted Date2 months ago(5/7/2024 7:44 AM)

Requisition ID 2024-17864

# of Openings 1

Category (Portal Searching) Administrative/Clerical

Position Type (Portal Searching) Regular Full-Time

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