Applications Support Engineer

Denver, CO, United States

Redaptive Inc. is seeking an experienced Applications Support Engineer to provide technical support and data validation for installing metering solutions with 3rd party electricians nationwide.  In this role, you will also be critical in analyzing and resolving meter data discrepancies and developing technical solutions supporting ongoing meter maintenance operations.  This position reports to the Manager of Field Engineering.

Redaptive is an Energy-as-a-Service provider that funds and installs energy-saving and energy-generating equipment. Redaptive’s programs help many of the world’s most sophisticated organizations reduce energy waste, save money, lower carbon emissions, and meet sustainability goals across their entire real estate portfolios. With Redaptive, customers can quickly overcome capital and contractual barriers to achieve energy-saving benefits, all with real-time data powered by Redaptive’s proprietary Data-as-a-Service metering platform.

Committed to Diversity, Equity, Inclusion and Belonging  #LI-TD1 Key Responsibilities Support installation of metering solutions by 3rd party electricians nationwide

Provide technical support as an expert on metering and data systems

Respond in real-time to critical technical field challenges. Troubleshoot issues, define immediate solutions, and communicate closure

Identify long-term corrective and preventive actions.  Leverage tools, training, and process changes to avoid the recurrence of issues

Verify installer compliance with installation and safety requirements

Deliver support primarily by phone, email, and videoconference, but travel to installation sites when required

Effectively and proactively communicate project needs, changes, and status to internal and external team members

Data verification & ongoing maintenance

Verify that meters are wired and networked correctly by reviewing photos and post-installation documentation and by inspecting the job site if necessary

Provide guidance and resolutions for installation/commissioning/configuration issues and concerns

Work cross-functionally to help drive corrective actions.

Work cross-functionally with teams to improve data accuracy of field concerns.

Respond promptly to address offline meter cases

Manage cases: analyze, troubleshoot, and provide timely technical solutions and statement of work documentation

Verify the scope of work completion

Qualifications/ Requirements Bachelor’s degree in Electrical Engineering or a related field or Electrician, licensed as a Journeyman or Master Electrician preferred

5+ years’ experience working with electrical contractors, facility managers, or project managers

Basic-level technical knowledge of data networking and cellular networks

An understanding of Electrical Safety, NFPA 70e, and OSHA. Including Arc Flash Requirements and PPE

Experience in managing electrical contractors and guiding electricians

Excellent technical knowledge of three-phase electrical power systems and equipment

Knowledge of building electrical systems and controls (lighting, HVAC, etc.)

Knowledge and experience in setting up technical training programs

An understanding of project management workflow, order fulfillment, and post-sales service/support

Knowledge of gas and water systems is a plus

Technical knowledge of power meters is a plus

Knowledge of Python and PowerShell is a plus

Salesforce and Asana knowledge is a plus

Exceptional verbal and written communication skills, able to tailor communication between non-technical and technical audiences

Must be detail-oriented, effectively handle multiple priorities, and have a strong quality mindset

Weekend and off-hour support required as needed

Have an ergonomically correct and functional work-from-home workstation set up; amenable to a hybrid of working from home and in an office setting in the Denver Metro Area, Colorado.

Permanent authorization to work in the United States is required at this time. The Perks! Equity plan participation

Company-subsidized benefits: medical, dental, vision, life insurance

Flexible Spending Accounts: healthcare and dependent care

Immediately-vested 6% 401(k) match

Flexible Time Off

Travel expectation: 10%-15% as needed

Expected annual salary: 94k (subject to adjustment for relevant experience, skills, geo location)

Annual bonus target: 15% of base pay earnings, subject to company and individual performance

About Redaptive Inc. Redaptive is an Energy-as-a-Service and technology provider that funds and installs energy-saving and energy-generating equipment. Redaptive’s programs help organizations accelerate and scale efforts to reduce energy waste, optimize costs, increase resiliency, and meet sustainability goals across their entire real estate portfolio. With Redaptive, customers can quickly overcome capital and resource barriers to achieve energy-oriented benefits. Our proprietary best-in-class meters and data solutions validate and report on critical building information. Redaptive is backed by CarVal, ENGIE New Ventures, Linse Capital, CBRE, Evergy Ventures, Rabobank, CPP Investments, and Honeywell.

Our company culture is fun, collaborative, and fast paced. We are passionate about changing the world and helping our customers to become more environmentally sustainable and profitable. We are looking for team members who are driven, passionate, and want to take on a diverse set of challenges to help grow a great company. Redaptive, Inc is an equal employment opportunity employer and all qualified applicants will receive consideration for employment. For more information, visit redaptive.com

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