IT Application Support Analyst

Westminster, CO, United States

ACT Consulting has an immediate need for an IT Application Support Analyst with our client.

ACT Consulting is a leader in the staffing industry providing candidates on a national basis for contract contract to hire and direct hire engagements while maintaining the highest regard for people integrity and customer satisfaction. Our clients are comprised mostly of Fortune 1000 companies primarily in the areas of Information Technology Engineering Professional Accounting and Finance.

Please take a moment to review the job description. If this is something you are interested in please send a copy of your resume to [email protected] or contact me directly at 704-248-8877.

Job Title: AH008980 - IT Application Support Analyst

Location: Greeley, CO

Duration: Full-Time

Compensation: $65,000 - $70,000

Job Description Any Employment Offers are Contingent Upon Successful Completion of the Following:

Verification of Work Authorization and Employment Eligibility

Substance Abuse Screening

Physical Exam (if applicable)

Background Checks for Badging/Security Clearances (if applicable)

Position Description: The Application Support Analyst's role is to support the planning, design, development, and launch of operations systems in support of core organizational functions.

This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.

The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.

Position Qualifications: College diploma or university degree in the field of computer science, information systems, and/or 4+ years equivalent work experience.

Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.

Broad knowledge of programming languages and techniques, including SQL/NoSQL.

Able to develop and interpret technical documentation for training and end user procedures.

Knowledge of trends in technology relating to software applications.

Security Awareness

Experience with building and maintaining databases for query and problem tracking.

Good understanding of the organization's goals and objectives.

Highly self-motivated and directed.

Ability to absorb new ideas and concepts quickly.

Good analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Ability to conduct research into software development and delivery concepts, as well as technical application issues.

Ability to present ideas in business-friendly and user-friendly language.

Very strong customer service orientation.

Excellent written, oral, interpersonal, and presentational skills.

Experience working in a team-oriented, collaborative environment.

Essential Duties: Meet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.

Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.

Ensure compatibility and interoperability of in-house computing systems.

Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.

Assist in the deployment of new applications and enhancements to existing applications.

Conduct research on hardware and software products to justify recommendations and to support purchasing efforts.

Provide support for the testing of new and existing software applications under development or consideration for purchase.

Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.

Create systems models, specifications, diagrams, and charts to provide direction to system programmers.

Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

Maintain and enhance performance of all new and existing software and applications across the organization.

Identify and learn appropriate software applications used and supported by the organization.

Coordinate with department heads to assess departmental application training needs and objectives.

Participate in the design, development, and delivery of software applications training programs and individual classes.

Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.

Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.

Apply diagnostic utilities to aid in troubleshooting.