CRM IT Business Analyst_

Memphis

CRM IT Business Analyst

Description:

Position Title:

CRM IT Business Analyst

Pay Rate:

$91,500 - $122,000

Category/Shift:

Salaried Full-Time

Physical Location:

6400 Poplar Avenue

Memphis, TN

The Job You Will Perform:

+ Collaborate with business and IT partners to design, engineer, and deliver technology solutions that enable business capabilities and provide functionality for CRM and related processes for Sales, Marketing, and Service

+ Capture, understand, and translate business requirements into functional documentation (Agile user stories, Waterfall functional specifications, business process flows) for IT development

+ Lead design and discovery sessions to help business partners think about art of the possible and process improvements to help enable strategic commercial & profitability goals

+ Research and understand user experience requirements and work with UI designers to create wireframes based on user-centered design

+ Identify, document, and perform acceptance testing to ensure completeness and accuracy of solutions and regression testing to ensure stability of applications

+ Configure applications to enable defined business processes

+ Support enhancement requests, bug fixes, and functional business capabilities of multiple applications

+ Participate in the development of reference documentation and training aids

+ Participate in the business process redesign and documentation as needed for new and/or upgraded technology

+ Research and influence the direction of CRM and related processes technologies and capabilities at International Paper

+ Formulate and define systems, scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements

+ Assist with leading sprint release and project related planning activities

+ Ensure timely resolution of issues by focusing on root cause analysis, engaging resources as needed, and implementing corrective action plans

+ Additional duties as assigned

The Skills You Will Bring:

+ Bachelor’s degree in computer science, information systems, interaction design, or related field is preferred

+ 7+ years of IT experience required

+ 5+ years of CRM experience required

+ Experience with Salesforce or relatable CRM solutions preferred

+ Functional Skills

+ Excellent written and verbal communication skills demonstrating the ability to communicate with multiple audiences (business partner, end-user, technical, management)

+ Ability to finalize business requirements into formal documents, diagrams, process flows, test cases, and user stories

+ Problem solving capabilities

+ Intellectual curiosity and the ability to question both business partners and customers across functional areas to determine business needs

+ Proven experience with the Software Development Lifecycle (SDLC)

+ Understanding of CRM and related applications and processes preferred

+ Experience or exposure to design thinking, user experience (UX), and design preferred

+ Drive to make things happen

+ Agile learner that can understand new technologies and capabilities quickly

+ Competencies

+ Technical/Functional Skills

+ Customer Focus

+ Listening

+ Written Communications

+ Problem Solving

+ Learning on the Fly

+ Perseverance

+ Action Oriented

+ Time Management

+ Relationships with Peers

+ Self-Development

+ Dealing with Ambiguity

+ Drive for Results

+ Business Acumen

+ Timely Decision Making

+ Technical Learning

+ Interpersonal Savvy

+ Creativity

+ Personal Learning

The Benefits You Will Enjoy:

+ Paid time off including Vacation and Holidays

+ Retirement, and 401k Matching Program

+ Medical & Dental

+ Education & Development (including Tuition Reimbursement)

+ Life & Disability Insurance

The Career You Will Build:

+ Experience as technical business analyst

+ Knowledge in Sales, Marketing, and Service business capabilities

+ Experience with Agile framework

+ Promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting InternationalPaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Location:

MEMPHIS, TN, US, 38197

Category: Information Technology

Date: Jul 3, 2024

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