Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Sharp HealthCare
San Diego, CA, United States
Facility: Tech Way City San Diego Department Job Status Regular Shift Day FTE 1 Shift Start Time Shift End Time Bachelor's Degree Hours : Shift Start Time: 8 AM Shift End Time: 5 PM AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint
Job Source: Sharp HealthCareSharp HealthCare
San Diego, CA, United States
Hours : Shift Start Time: 8 AM Shift End Time: 5 PM AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $28.686 - $35.857 - $43.029 The stated pay scale reflects the range that Sharp reasonably expects to pay for thi
Job Source: Sharp HealthCareUFC Gym
San Diego, CA, United States
Benefits: Employee discounts Flexible schedule The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Se
Job Source: UFC GymApex Systems
San Diego, CA, United States
Front Desk Representative (1 opening) This position supports the Sharp Employee Assistance Program Skills Required Confidentiality is critical 2 years secretarial experience - Answering phones, appointments, scheduling Microsoft Office Suite Location/Schedule ON SITE - Kearny Mesa Daily - M-F - 8-4:30 Office closed Thanksgiving and Black Fr
Job Source: Apex SystemsEndeavor Bank
San Diego
Job Description Job Description Position: IT Specialist Location: Carlsbad, CA Schedule: Monday – Friday (8am – 5pm) some flexibility Reports to: Information Security Officer Benefits: Full-time employees will be eligible to participate in all Bank sponsored benefits including medical, dental, vision and life insurance, and 401(k) progr
Job Source: Endeavor BankSAIC
San Diego, CA, United States
Description SAIC is seeking an IT Service Desk Analyst with an active Secret clearance to support the Navy's Service Management, Integration and Transport Program (SMIT) at Naval Base Coronado in Coronado, CA. This position is located in the San Diego, CA area and is therefore open to candidates local to the area only. NOTE: Weekends and Holid
Job Source: SAICSAIC
San Diego
**Description** SAIC is seeking an **IT Service Desk Analyst with an active Secret clearance** to support the Navy's Service Management, Integration and Transport Program (SMIT) at Naval Base Coronado in Coronado, CA. This position is located in the San Diego, CA area and is therefore open to candidates local to the area only. **NOTE:** + Weekends
Job Source: SAICPublic Health Management Corporation
San Diego, CA, United States
PHMC is proud to be a leader in public health. PHMC requires that all employees are fully vaccinated with the Covid-19 vaccine before the first day of employment. WORK SCHEDULE This is a full-time exempt position with a regular work schedule of five days and 40 hours per week. The work hours are Monday through Friday, 8:30 am – 5:00 pm. Please note
Job Source: Public Health Management CorporationSan Diego, CA, United States
Facility: Tech Way
City San Diego
Department
Job Status
Regular
Shift
Day
FTE
1
Shift Start Time
Shift End Time
Bachelor's Degree
Hours:
Shift Start Time:
8 AM
Shift End Time:
5 PM
AWS Hours Requirement:
8/40 - 8 Hour Shift
Additional Shift Information:
Weekend Requirements:
No Weekends
On-Call Required:
No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$28.686 - $35.857 - $43.029
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
What You Will Do
This position is responsible for providing first level support and triage for all system users at Sharp Health Plan on a variety of issues related to application platforms, network access, user accounts and business issues related to information technologies. Work closely with SHC ISD/TAC to triage issues to the corporate help desk and follows up to ensure that all user issues are resolved with the agreed upon SLA.
Required Qualifications
Bachelor's Degree in the field of Computer Science or Library/Information Sciences and/or 2 years equivalent work experience.
Experience with Helpdesk tracking software, Tack-IT, Remedy, Service Cloud.
Preferred Qualifications
2 Years experience.
Essential Functions
Act as a liaisonProvides support to remote and local users on a variety of IT issues including but not limited to VPs, Managers and Directors, system users, SHC ISD, SRS SCMG and other clients of SHP.
Demonstrates knowledge and keeps abreast of changesKeeps up-to-date with a variety of the field's concepts, practices, and procedures.Preserves and grow knowledge of help desk procedure, products, and services.
Helpdesk managementProvides first level contact and convey resolutions to customer issues.Properly escalates unresolved queries to the next level of support.Tracks, routes and redirects problems to the correct resources.Follows up with customers, provides feedback and sees problems through to resolution.Ensures proper recording, documentation and closure of all issues.Logs and routes user issues through call center database, Helpdesk tracking tools.
Internal and external customer serviceProvides prompt, accurate and excellent services to internal and external customers.Develops solid professional working relationships with various internal departments and external customers as required.
Participates in other duties as assignedParticipates in special projects and other duties as assigned. These may include, but are not limited to, work groups, proposals, audits and back-up support for other departments.
ReportingPrepares monthly Service Desk reports and statistics for all reported issues for management.Recommends procedure modifications or improvements to ensure SLAs are being met.Tracks Service Level Agreements (SLAs) and report against SLA metrics.Updates Customer data and produce activity reports by customer, department, division.
TroubleshootingIdentifies, researches, and resolves technical problems related to desktop troubleshooting, applications, and web portals.Routes issues to appropriate resources for solving problems and meeting customers’ requests.
Knowledge, Skills, and Abilities
Knowledge of ITIL or other IT best practices frameworks.
Working knowledge of computer applications, MS Office, Desktop Operating Systems, Windows, Outlook.
Knowledge of database platforms, including Excel and SQL server.
Proficient in MS Office (Word and Excel), excellent organizational skills and must have great customer service skills.
Some knowledge of web tools, asp, .net, Interdev, IIS, source-safe desirable.
Understanding of marketing and customer service principles.
Understanding of basic project management principles. Excellent written, oral, and interpersonal communication skills.
Highly self-motivated and directed, with keen attention to detail.
Good analytical and problem-solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.
Very strong customer service orientation.
Organized and flexible individual should be able to perform multiple tasks with varying priorities and have the ability to execute complex verbal and written instructions.
Takes initiative to work independently with minimum supervision, to complete projects in an efficient manner.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
Email Alert for Service Desk Representative jobs in San Diego, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.