Sales Operations Analyst

Boston, MA, United States

About Transmit Security:

Founded and led by multiple-time successful cyber and identity security pros, Transmit Security offers a unique opportunity. A ten-year old, profitable company with a jealously admired customer list of large/very large enterprises around the world spending millions of dollars per year. But also, a company that still operates like a startup and has launched several new products in past few years accelerating our growth.

We offer the industry’s only platform that fuses customer identity and anti-fraud solutions – customer identity management, identity verification, and fraud prevention. We sell to industries with large, consumer-facing businesses such as: banking, financial services, insurance, fintech, gaming, ecommerce/retail, telco / media, utilities, etc.

Duties & Responsibilities:

The Sales Operations Analyst reports directly to the Sr. Director of Global Sales Operations and is responsible for assisting in analysis activities, sales forecasting, sales compensation, Customer Relationship Management (Salesforce.com) reporting, general sales operations analysis, and supporting go to market (GTM) projects and programs as assigned.

The role is accountable for providing support across all Sales Operations functional disciplines including: Processes Systems and Tools, Sales Compensation, Reporting & Analytics, Deal Desk, and Field Operations.

Sales Analytics & Planning

Responsible for supporting monthly, quarterly, and annual sales performance reporting and communications to the GTM organization.

Assist with the creation and implementation of necessary models/systems and continue to annual budgeting, forecasting, and other strategic initiatives.

Review and analyze internal sales data to identify issues, opportunities and trends and provide actionable insight to sales leaders.

Work with the Sales Operations leadership team to define Key Performance Indicators (KPIs) used to measure overall sales performance.

Sales Compensation

Manage compensation plans and work with finance to deliver monthly commissions to the Go-To-Market team.

Update relevant systems consistently with plan objectives to maintain commission tools and compensation data.

Partner with Finance, HR, and Sales leadership to continue to develop and fine tune commission plans by providing strategic financial insights and recommendations.

Communicate effectively with plan participants when they have questions, and regularly train and educate plan participants on the structure of their plans.

Deal Desk

Manage Transmit Security’s Configure, Price and Quote tools and processes to ensure efficient support and coordination of deal related information with all involved cross functional teams.

Help ensure that the execution of the deal review and approval process follows company policies and guidelines with an emphasis on Quote, Order Form generation and Closed Won reconciliation with Finance.

Processes, Systems & Tools

Work with cross-functional team leadership to identify opportunities for process improvement; facilitate the successful implementation of new programs through the sales organization by ensuring a well-defined, efficient sales process.

Develop and implement policies and procedures to ensure data integrity and cleanliness of the CRM, working with Marketing, Sales, Product, and business Systems teams.

Train the global Sales team regarding the CRM and best practices and help create alignment and standardization, both for new hires and ongoing, this includes creating and maintaining training material.

Work with the Systems team to ensure data flow and analytics across Transmit’s Go-To-Market Tech stack: Salesforce, Outreach, Chorus.ai, ZoomInfo SalesOS, ZoomInfo OperationsOS, and other SaaS platforms.

Requirements:

Bachelor’s degree in Business Administration, Finance, Economics or similar.

2+ years of experience with a high growth SaaS technology company.

Strong quantitative and technical skills, project management, and organization skills.

Team player that understands success rests on helping others to be successful.

Proven track record of effectively interfacing with cross-functional departments and sales management teams.

Knowledge in related sales and marketing tools including Salesforce, Outreach, Chorus.ai, ZoomInfo SalesOS, and ZoomInfo OperationsOS is a strong advantage.

Able to build strong working relationships with cross-functional teams and stakeholders to ensure the sales organization’s efficient operation and success.

Experience in working at a multinational company.

Effective communicator; comfortable and experienced at multiple levels.

Highly skilled using Microsoft Office and Google Suite with advanced proficiency with Excel and Google Sheets.

Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

A background check is required for all North America employees.

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