Technical Business Analyst

Baltimore, MD, United States

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

The Technical Business Analyst will guide the development and implementation of software for Global Refuge, including web-based applications to be used both internally and externally. The position is accountable for driving the software development lifecycle, from identifying the need or opportunity to implementation, evaluation, and ongoing support. This position must work closely with Global Refuge program managers, effectively manage vendors, and utilize technical skills to effectively evaluate software design approaches and provide realistic cost/benefit analyses.

This position can be remote with trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in The United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

medical, dental, and vision available on the first day of employment,

professional development, tuition reimbursement,

generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,

12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,

company 403(b) contribution of 3%, an additional 7% match which vests immediately,

Family Building benefits for reproductive procedures, adoption/foster care assistance, and

an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

Partner with program managers to understand current business needs, anticipate future needs, and identify potential technical solutions that properly balance costs, risks, and benefits within a strategic framework.

Work with Global Refuge staff and vendor(s) to plan software development projects and gain stakeholder commitment to those plans.

Partner with Global Refuge staff to ensure business requirements are clearly and thoroughly documented; partner with vendor to ensure conceptual and technical requirements are technically sound, responsive to business needs, and documented.

Develop new network- and web-based applications, based on Global Refuge business requirements and agreed-upon work plans. Coordinate issue resolution. Ensure that documentation of application technical and user specifications are updated as needed.

Coordinate and provide oversight for comprehensive and orderly testing of software.

Maintain existing Global Refuge applications, which include managing the bug-fix process and the addition of enhancements or new modules, administering and maintaining databases, querying and/or analyzing system data.

Subject matter expert on custom-built and off-the-shelf applications.

Oversee appropriate level of communication to all interested parties regarding the status of software development plans, including Global Refuge staff, Global Refuge subgrantee partners, government agencies, and any software development vendors.

Coordinate the assessment of required process changes resulting from the new/changed software, the development and delivery of training on process changes and how to use the software, and the implementation of software, including any data migration required.

Monitor the impact of the system once implemented to determine if the benefits of the system have been realized; if not, identify the reason why and the corrective action to be taken, with related costs. Track suggestions for enhancements and determine in partnership with program managers if/when to group those changes as a new release of the software.

Develop/test, implement, and maintain certain approved software without the use of external vendors.

Design, build, modify, and deploy customized reports from databases or other data sources, including extracting and collecting data according to client needs.

Manipulate and analyze data.

QUALIFICATIONS

Bachelor's Degree from an accredited college or university with a degree in Information Technology or another relevant field, OR 4 years experience in a relevant field.

Technical aptitude to support multiple applications.

Experience in being a subject matter expert.

Ability to communicate effectively in writing and speaking to both non-technical users and technical developers.

Ability to influence others and negotiate effectively. Demonstrated ability to develop consensus, support others for their success, and work with people of varied backgrounds.

Attention to detail; excellent organizational skills; commitment to transparent, timely, and detailed documentation.

Proficient in using Word, Excel, Access, e-mail, and Web browser software.

Commitment to Global Refuge's core mission and values and an ability to model those values in relationships with colleagues and partners.

Preferred experience:

SQL

Reporting tools

Data analysis

Software development process

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

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