Customer Support Associate

, CO, United States

**Customer Support Associate**

at Havenly Denver, Atlanta, or Chicago (Remote) Havenly, Inc. is a funded and fast-growing consumer services startup, located in the heart of Denver. We offer online interior design services that make decorating your home simple, affordable and accessible for everyone.

As a Customer Experience (CX) Associate at Havenly, you will be responsible for providing frontline support to Havenly clients through email, phones, and chat. We strive to create delightful interactions with each and every customer we serve in order to create meaningful and long-lasting relationships. We work tirelessly to accomplish this and always have fun doing it. This opportunity may be perfect for you if youre not only a true people person but a problem solver at heart. Youre incredibly resourceful, tech-savvy, and know how to maintain perspective and levity in a very fast-paced and ever-changing environment. Not every customer will be happy, and not every situation will be easy, but you recognize that you have the opportunity to turn everything around and truly make someones day.

**The Details:**

* While this is a 100% remote position, you must reside in or around the greater Atlanta, Chicago, or Denver areas.

* You must have access to your own computer, a stable and fast internet connection, and a quiet place to work

* This role includes a full-time schedule with weekend hours - specific schedules available at time of offer

**What Youll Do:**

* Through phone, chat and email support, help customers resolve issues including website navigation, product questions, ordering and payment issues, order tracking, order returns, and more.

* Provide accurate, timely, and kind responses to customer inquiries.

* Be the voice of the customer and share feedback with cross-functional teams to inform product enhancements and new product features.

* Assist the CX department with various tasks to ensure a flawless customer experience.

**The Experience Youll Bring:**

* 1-3 years experience in a customer-facing role

* The ability to navigate seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals.

* A love of thinking creatively to get to the root of an issue and solve problems.

* The desire to put customers first and be an advocate in helping them solve problems.

* Excellent verbal and written communication skills

* The availability to work non-standard hours including weekends and holidays.

**Additional Details:**

* This is a full-time non-exempt opportunity. This is a temporary position with the possibility of a full-time position at the end of the temporary period based upon employee performance and business need.

* Applicants must live in Colorado, Georgia, or Illinois to be considered.

* Hourly compensation for this role is $17 per hour.

* Our total rewards package includes competitive compensation, health benefits (Medical, Dental, Vision, Disability), and 401K. In addition we offer free design services, and discounts on furniture and merchandise

* Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

* Applicants must be currently authorized to work in the United States on a full-time basis.

* **COVID-19 Vaccination Requirement**: In accordance with Havenlys policies as well as in compliance with state and federal regulations, and our ongoing commitment to safeguarding the health of our employees, their families, and the community at large, COVID-19 vaccines are required for all employees at Havenly. Accordingly, any offer of employment is conditioned upon an applicants ability to provide proof of vaccination. Should you require accommodation for medical or religious needs, Havenly will engage in an interactive process with you to determine if a reasonable accommodation can be provided in accordance with applicable City, State and/or Federal law. Any approved accommodation will also include a requirement that unvaccinated employees submit to weekly COVID-19 testing.

As a company, our goal is to make everyone feel good at home and that starts right here, at Havenly HQ. We celebrate our differences and encourage everyone to bring their true selves to work each and every day. Throughout the journey of each of our team members, as a company we take pride in and commit to ensuring that everyone feels valued, heard, welcome and have equal opportunity to thrive. With the above stated, Havenly is committed to cultivating a diverse and inclusive team. We are open to candidates of all backgrounds and encourage you to apply if interested.

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Havenly are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an i

#J-18808-Ljbffr