ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Joinhomebase
Denver, CO, United States
**Customer Support Manager** at Homebase Denver, Colorado, United States Our mission is to make hourly work easier for local businesses and their employees. Homebase currently serves more than 100,000 small (but mighty) businesses with everything they need to manage their hourly teams: employee scheduling, time clocks, team communication, hi
Job Source: JoinhomebaseHomebot
Denver, CO, United States
Come join one of the best places to work in Denver! At Homebot, we believe that every team member has an important role to play in bringing our mission statement to life. How do we do this? By keeping a clear focus on culture and engagement, and creating an environment where people are valued! We connect people to make informed homeownership decis
Job Source: HomebotHaulwith
, CO, United States
**Customer Support Manager** Remote / Customer Success / Remote Haul is building a labor marketplace that provides trucking companies in the US with a pool of vetted, on-demand truck drivers to operate their trucks. Founded by Uber alumni and venture-backed, Haul is looking to rethink the employment model of 3.5 million trucker drivers and support
Job Source: HaulwithOmbud, Inc.
Denver, CO, United States
**Manager of Customer Support** at Ombud Denver, CO ****Job Summary**** The Manager of Customer Support will lead our support organization. The support organization is a critical function and the frontline experience between our clients, solution and company. Reporting to the VP of Customer Success, they will help Ombud maintain the highest
Job Source: Ombud, Inc.Fastly
Denver
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to ta
Job Source: FastlyHomebase
Denver, CO, United States
As a Homie, you'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the peo
Job Source: HomebaseBrandfolder, Inc.
Denver, CO, United States
**Sr. Manager, Customer Support** at Brandfolder Denver, CO Brandfolder by Smartsheet is on a mission to make managing your digital assets a seamless process. We aim to deliver the worlds most powerfully simple platform for storing, sharing and showcasing assets. The people at Brandfolder drive our success, and we need people who push the bo
Job Source: Brandfolder, Inc.Brandfolder, Inc.
Denver, CO, United States
**Senior Manager, Customer Support** at Brandfolder Denver, CO ****Company Description**** Brandfolder is on a mission to make managing your digital assets a seamless process. We aim to deliver the worlds most powerfully simple platform for storing, sharing and showcasing assets. The people at Brandfolder drive our success, and we need peopl
Job Source: Brandfolder, Inc., CO, United States
A detail-oriented, self-learner who enjoys trouble-shooting software issues and providing clients with solutions that meet their business needs as well as mentoring/managing a team of Customer Support Representatives. A leader with experience managing teams remotely and with a focus on best practices. This role is largely responsible for providing operational support services to the organization and leadership functions for the Support Center. This Customer Operations support role requires a service-oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes. Additionally, this role will be accountable for prioritizing incoming work based on severity, customer needs, and our overall strategic vision.
Who We Are
AbsenceSoft is looking to elevate the leave and accommodations experience and hire amazing people like you! We create user-friendly technology that empowers employers to bring humanity, certainty and efficiency to the leave and accommodations experience. Made by HR Professionals for HR Professionals, we’re proud of where we’ve been and excited about where we’re headed. We value creative, innovative people who are passionate about their work and who believe there is always a better way.
Leading With Our Core Values
Make a Difference.
We are inspired to make an impact through our hard work, talent and passion. We push ourselves each day to better serve our teams, our clients, and our community.
Team First.
We are driven by team spirit not by self-interest. We value collaboration and approach our work with humility and a desire to win together.
Own it.
If we say it, we mean it. We follow through on our commitments, step up to deliver, and grow from our successes and failures.
Everyone Matters.
No matter your background or experience, everyone's voice holds value here.
What You’ll Do
Lead a team of Production Support Specialists (Tier 2 team) and provide mentorship/goal setting with everyone on the team.
Respond to urgent and escalated client questions and issues including bugs, feature requests, and business processes primarily through a web-based ticketing system and support line.
Lead major incident response for high-severity incidents and communicate with customers and internal partners to provide regular updates and coordinate development, testing, and analysis of root cause.
Develop and reinforce best practices, leveraging quality scoring to establish goals and opportunities for team members.
Complete post-mortem retrospectives and root cause analysis.
Perform production support hand-off presentations and support tool training, and other ad hoc training when needed
Identify gaps in procedures and create or update documentation to train team members on standard procedures.
Document requirements and user stories for production issues and feature requests.
Lead calls with Support, Customer Success, Product, and Development to align priorities and move stories through SDLC based on client needs, efficiency gains, and other criteria identified as important to the company’s strategic goals.
What’ll Set You Up for Success
Required Skills:
Bachelor’s degree
Incident Management
Critical thinking and problem solving
Outstanding written and verbal communication skills
Strong multitasking and organization skills
Proven proficiency in troubleshooting and setting priorities.
Experience with Microsoft Office Suite
Nice to Have:
Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)
Experience with customer support teams and processes
Knowledge of FMLA, Disability and/or ADA
An understanding of Software Development Life Cycle
Experience with issue ticketing systems such as Jira and Salesforce
What To Know Before You Apply
We’re located in beautiful Golden, Colorado.
This is a full-time, salaried position + bonus.
AbsenceSoft provides a wide variety of perks and benefits. Including full medical, dental, vision, 401K, and life insurance. We support your professional growth including industry training and CLMS Certification, opportunities for additional industry and technology certifications, and continuing education.
The salary range for this position is $75k - $90k.
At AbsenceSoft, we are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
#J-18808-Ljbffr
Customer Support Manager jobs in , CO, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.