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New York University
New York, NY, United States
Telephone Service Representative US-NY-New York Job ID: 2024-13439 Type: College of Dentistry (DN1032) # of Openings: 1 Category: Health Services New York University Overview Provide excellent customer service and serve as primary source of information to general public and patients on clinic hours, clinic policies and procedures, fees and payment
Job Source: New York UniversityNYU Rory Meyers College of Nursing
New York
Position Summary Provide excellent customer service and serve as primary source of information to general public and patients on clinic hours, clinic policies and procedures, fees and payment schedules, insurance and provide general and more specialized information. Promote customer service efforts and assist with efforts to measure and improve pat
Job Source: NYU Rory Meyers College of NursingMTA, Inc.
Brooklyn, NY, United States
Telephone Maintainer Job ID: 2000 Business Unit: New York City Transit Location: Brooklyn, NY, United States Regular/Temporary: Regular Department: NYC Transit Authority Date Posted: Apr 24, 2024 Description Job Description Job Title: Telephone Maintainer Job ID : Location : Various Full/Part Time: Full-Time Regular/Temporary: Regular
Job Source: MTA, Inc.Metropolitan Transportation Authority
Brooklyn, NY, United States
Job ID: 2000 Business Unit: New York City Transit Location: Brooklyn, NY, United States Regular/Temporary: Regular Department: NYC Transit Authority Date Posted: Apr 24, 2024 Description Job Description Job Title: Telephone Maintainer Job ID : Location : Various Full/Part Time: Full-Time Regular/Temporary: Regular Job Information
Job Source: Metropolitan Transportation AuthorityCity of New York
New York
Job Description THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $41,887 - $48,170. The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services
Job Source: City of New YorkHorizon Blue Cross Blue Shield of New Jersey
Newark, NJ, United States
Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware Job Summary: This position is responsible for individual account sales, received from clients responding to promotional materials and phone inquiries. Informs and educates clients on select HZN products and services Ensures clients are informed of
Job Source: Horizon Blue Cross Blue Shield of New JerseyHorizon Blue Cross Blue Shield of New Jersey
Newark, NJ, United States
Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware Job Summary: This position is responsible for individual account sales, received from clients responding to promotional materials and phone inquiries. Informs and educates clients on select HZN products and services Ensures clients are informed of r
Job Source: Horizon Blue Cross Blue Shield of New JerseyMarriott
New York, NY, United States
Marriott Hotels - 701 7th Avenue [Guest Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a journey to tomorro
Job Source: MarriottNew York, NY, United States
Position Summary
Provide excellent customer service and serve as primary source of information to general public and patients on clinic hours, clinic policies and procedures, fees and payment schedules, insurance and provide general and more specialized information. Promote customer service efforts and assist with efforts to measure and improve patient satisfaction for the College of Dentistry; recommend improvements to telephone communication standards/protocols. Utilize answering service software and NYU telecommunications options to monitor call volume and distribution, abandonment rates, recall program and messages left; prepare and review call volume reports. Utilize the Patient Assignment system to schedule and confirm appointments and assign patients to students. Prescreen patients for appointments. Maintain and update various databases.
Qualifications
Required Education:
High School diploma or equivalent.
Preferred Education:
Associates degree in Dental Hygiene.
Required Experience:
3 years of experience in a dental clinic or related healthcare facility. Experience providing a high level of customer service.
Preferred Experience:
Experience providing customer service in dentistry.
Required Skills, Knowledge and Abilities:
Experience with telephone and voicemail systems and providing high level of customer service. Proficiency with intermediate to advanced word processing, spreadsheet and database applications.
Preferred Skills, Knowledge and Abilities:
Heavy oral healthcare experience and background in dental specialties (e.g. Endodontics, Orthodontics, Prosthodontics/Implants). Knowledge of dental insurance.
Additional Information
In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $37.223. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity
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Posting Number2024-13439
Posted Date2 weeks ago(5/27/2024 8:50 AM)
Location : LocationUS-NY-New York
Hybrid Remote Work ClassificationHybrid: 60% to 80% Onsite
DepartmentTelephone Service Center (Staff)
School/DivisionCollege of Dentistry (DN1032)
Compensation GradeLocal 3882 - 10
UnionLocal 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)
FT/PTFull-Time
CategoryHealth Services
Email Alert for Telephone Service Representative jobs in New York, NY, United States
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