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MTA, Inc.
Brooklyn, NY, United States
Telephone Maintainer Job ID: 2000 Business Unit: New York City Transit Location: Brooklyn, NY, United States Regular/Temporary: Regular Department: NYC Transit Authority Date Posted: Apr 24, 2024 Description Job Description Job Title: Telephone Maintainer Job ID : Location : Various Full/Part Time: Full-Time Regular/Temporary: Regular
Job Source: MTA, Inc.Metropolitan Transportation Authority
Brooklyn, NY, United States
Job ID: 2000 Business Unit: New York City Transit Location: Brooklyn, NY, United States Regular/Temporary: Regular Department: NYC Transit Authority Date Posted: Apr 24, 2024 Description Job Description Job Title: Telephone Maintainer Job ID : Location : Various Full/Part Time: Full-Time Regular/Temporary: Regular Job Information
Job Source: Metropolitan Transportation AuthorityNYU Rory Meyers College of Nursing
New York, NY, United States
Position Summary Provide excellent customer service and serve as primary source of information to general public and patients on clinic hours, clinic policies and procedures, fees and payment schedules, insurance and provide general and more specialized information. Promote customer service efforts and assist with efforts to measure and improve pa
Job Source: NYU Rory Meyers College of NursingNew York University
New York, NY, United States
Telephone Service Representative US-NY-New York Job ID: 2024-13439 Type: College of Dentistry (DN1032) # of Openings: 1 Category: Health Services New York University Overview Provide excellent customer service and serve as primary source of information to general public and patients on clinic hours, clinic policies and procedures, fees and payment
Job Source: New York UniversityNYU Rory Meyers College of Nursing
New York
Position Summary Provide excellent customer service and serve as primary source of information to general public and patients on clinic hours, clinic policies and procedures, fees and payment schedules, insurance and provide general and more specialized information. Promote customer service efforts and assist with efforts to measure and improve pat
Job Source: NYU Rory Meyers College of NursingPrimeFlight Aviation Services
Flushing
**Description** **INTRODUCTION** Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you!** **Perks of the job:** + 401(k) + 401(k) matching + Dental insurance + Heal
Job Source: PrimeFlight Aviation ServicesJet Aviation
Teterboro
Ground Support Agent Location: Teterboro, NJ, US Flexible Work Arrangement: Onsite Job Category: Customer Standards & Services Career Level: Graduate / Entry Level Requisition Id: 2704 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldw
Job Source: Jet AviationJet Aviation
Teterboro
Customer Service Agent Location: Teterboro, NJ, US Flexible Work Arrangement: Onsite Job Category: Customer Standards & Services Career Level: Graduate / Entry Level Requisition Id: 2703 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worl
Job Source: Jet AviationNew York
Job Description
THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $41,887 - $48,170.
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.
ACS’ Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy self-determination. A critical piece of CFWB’s portfolio is the operation of the City’s subsidized child care voucher system -- one of the largest child care assistance programs in the country. ACS provides vouchers to tens of thousands of low-income and child welfare-involved families, allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work, education, or training.
The Office of Child Care Operations (CCOPs) provides a range of resources to support access to childcare vouchers for eligible low-income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community-based childcare programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for childcare providers, these teams process hundreds of applications, and inquiries each week.
The Client Experience Unit receives and provides Customer Service, fielding approximately 4,000 calls from parents and providers per month. The Client Experience Unit also receives calls from agency stakeholders, including ACS External Affairs, elected officials, advocacy groups and the general public. Provider and program inquiries are generally related to payment discrepancies, inquiries about enrollment, fees, rates, request documents (i.e. W-9 or monthly attendance forms), or to provide an update on provider information. Parent inquiries are generally to obtain information regarding the subsidized child care application process or to inquire about the status of their child care subsidy case. Families also call to obtain DOE information or about transitional child care.
The Client Experience Unit Telephone Agent, with latitude to independent judgment and decision-making, has the following responsibilities:
- Reports to Supervisor of the Client Experience Unit.
- Receives calls form the hotline
- Make calls to provider/parent etc. to resolve issues
- Respond to parent/provider calls coming through the Client Experience Unit, as needed
- Trouble shoot calls with Supervisors
- Data enter calls for research in Work Tract
- Attend meetings, trainings, workgroups etc. as scheduled by the Supervisor
- Assist with special assignments as requested by supervisor
ADDITIONAL INFO:
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a
candidate for employment with child-caring responsibilities has been the subject of a child abuse and
maltreatment report.
TO APPLY:
APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW:
For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search
for Job ID# 636141.
For all other applicants go to www.nyc.gov/careers and search for Job ID# 636141. Click on the "Apply"
button.
Qualifications
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Email Alert for CEU Telephone Agent_ jobs in New York
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